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January 21, 2019
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Cancel contract

I am trying to cancel my contract with NOS due to moving away to a new country. I mentioned this in the shop and later that day i received a call. My portuguese is not great but i can follow a normal conversation. They told me that moving away is not a valid reason to cancell the contract and i should tell them who will move into the house so they can change the contract to their name. I have no idea who the next renter will be and when the landlord will find something, I just want to cancell the contract. How is moving away not a valid reason to cancell the contract???
    Melhor resposta por Tiago C.
    Hi @Armin Schweighofer, welcome to Fórum NOS.

    We want to help you but, since it's a question regarding your service, we suggest that you call us. Check the available support lines here.

    307 Comentários

    Inês B.
    Moderador
    December 15, 2020

    Olá @Paulraj,

    We’re sorry for the delay of our answer.

    In order to help you, please send us a message with your client number through @Fórum profile.

    Thank you

    Ajude a comunidade a encontrar informação relevante. Marque como "Melhor Resposta" e faça "Like" nos melhores comentários.
    Megabyte
    February 2, 2021

    I have been trying to cancel my contract for a week and spent a lot of money on phone calls from England to Portugal without success.  Please help.

    Inês B.
    Moderador
    February 3, 2021

    Hi @SiCooper,

    In order to help you, please send us a message with you client number, through @Fórum profile. You just need to click on “Enviar Mensagem” button.

    Thank you

    Ajude a comunidade a encontrar informação relevante. Marque como "Melhor Resposta" e faça "Like" nos melhores comentários.
    Megabyte
    February 3, 2021

    now done

    Ana P.
    Moderador
    February 5, 2021

    Hello @SiCooper

    We apologize for the delay. :sweat:

    We will answer you as soon as possible.

    Thank you

    Ajude a comunidade a encontrar informação relevante. Marque como "Melhor Resposta" e faça "Like" nos melhores comentários.
    Kilobyte
    February 28, 2021

    Hi Team, (for some reason i am unable to create a new discussion so posting here)

    Been trying to speak to someone in English over the phone but cant really work around what to press to get to that option. I have already moved out of country and my contract period is over and would like to terminate the services.
    Client nuimber: CXXXXXXXX

    i would appreciate if someone could call me to speed up the process
    Regards

    Kilobyte
    February 28, 2021

    @Ana P. 

    Megabyte
    March 3, 2021

     still have not had a phone call on the number I asked you to phone
    0044 777 562 1685

    I am now getting emails about why I haven't paid my bill.

    I have been trying to cancel my contract now for nearly 6 weeks!!!!

    please phone immediately

    Inês B.
    Moderador
    March 4, 2021

    Hi @Mohammad Shahbaz,

    Thank you for sending us a message.

    We’ll reply to you as soon as possible.

     

    Ajude a comunidade a encontrar informação relevante. Marque como "Melhor Resposta" e faça "Like" nos melhores comentários.
    Inês B.
    Moderador
    March 5, 2021

    Hi @SiCooper,

    We’re sorry once again for the delay of our response.

    Please check your inbox, we answered you from there.

    Thank you

    Ajude a comunidade a encontrar informação relevante. Marque como "Melhor Resposta" e faça "Like" nos melhores comentários.