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January 21, 2019
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Cancel contract

I am trying to cancel my contract with NOS due to moving away to a new country. I mentioned this in the shop and later that day i received a call. My portuguese is not great but i can follow a normal conversation. They told me that moving away is not a valid reason to cancell the contract and i should tell them who will move into the house so they can change the contract to their name. I have no idea who the next renter will be and when the landlord will find something, I just want to cancell the contract. How is moving away not a valid reason to cancell the contract???
    Melhor resposta por Tiago C.
    Hi @Armin Schweighofer, welcome to Fórum NOS.

    We want to help you but, since it's a question regarding your service, we suggest that you call us. Check the available support lines here.

    307 Comentários

    João H.
    Gestor da comunidade
    April 9, 2021

    Hello @SiCooper ,

    We replied to your private message.

    Thank you for your understanding

    Ajude a comunidade a encontrar informação relevante. Marque como "Melhor Resposta" e faça "Like" nos melhores comentários. Siga os perfis da moderação, através da opção "Seguir", para estar sempre a par das ultimas novidades.
    Kilobyte
    April 11, 2021

    I have been sending messages for 12 days. CAlling for 12 days - still connected :unamused:   What does it take to cancel a contract that can be cancelled at any time???

    Inês B.
    Moderador
    April 12, 2021

    Hi @philm,

    We replied to you here:

     

    Thank you

    Ajude a comunidade a encontrar informação relevante. Marque como "Melhor Resposta" e faça "Like" nos melhores comentários.
    Kilobyte
    April 12, 2021

    So when will you cancel the contact 

    Kilobyte
    April 12, 2021

    I haven’t had a proper response yet 

    over 2 weeks of trying 

    Ana P.
    Moderador
    April 12, 2021

    Hello @philm

    We have already replied to your private message. 

    Thank you!

    Ajude a comunidade a encontrar informação relevante. Marque como "Melhor Resposta" e faça "Like" nos melhores comentários.
    Megabyte
    April 13, 2021

    Your company is an absolute disgrace. I finally got a call back and despite proving that the original address given to send in written confirmation is wrong (the Portugal postal service says the address doesn’t exist) I am not being told that my billing may still be needed.

     

    Your colleague just cut me off and was not prepared to help further.

     

     

    João H.
    Gestor da comunidade
    April 13, 2021

    Hello @SiCooper,

    We’re sorry to hear that. We will help. 

    We appreciate if you could address us this matter through private messages, so that we’re able to further assist you. 

    Thank you

     

    Ajude a comunidade a encontrar informação relevante. Marque como "Melhor Resposta" e faça "Like" nos melhores comentários. Siga os perfis da moderação, através da opção "Seguir", para estar sempre a par das ultimas novidades.
    Megabyte
    April 13, 2021

    I’d rather other customers could see the level of incompetence here rather than hide this through the PM route. It also holds you to account to actually resole this.

    Megabyte
    April 13, 2021

    My last private message to @Forum for others to see…

     

    “I do not like wasting 14 weeks of my life during a GLOBAL PANDEMIC and risking my health to go to a post office when I am treated like this by NOS.

    I insist that someone senior that speaks good English phone me immediately before I contact the Police, ANACOM and the media”.