Bit

Respondido

Cancel contract

Forum|Forum|7 years ago
January 21, 2019
307 comentários
2692 visualizações

I am trying to cancel my contract with NOS due to moving away to a new country. I mentioned this in the shop and later that day i received a call. My portuguese is not great but i can follow a normal conversation. They told me that moving away is not a valid reason to cancell the contract and i should tell them who will move into the house so they can change the contract to their name. I have no idea who the next renter will be and when the landlord will find something, I just want to cancell the contract. How is moving away not a valid reason to cancell the contract???

Melhor resposta por Tiago C.

Hi @Armin Schweighofer, welcome to Fórum NOS.

We want to help you but, since it's a question regarding your service, we suggest that you call us. Check the available support lines here.

Mostrar respostas anteriores

S

SiCooper

Megabyte

You didn’t that is the point!

I am stuck in England!! Your email says I have to visit a store in Portugal or post something in Portugal!!

I

IfonlyNOSwouldreply

Kilobyte

Hi, i have not lived in Portugal for than a year and have been trying to cancel my contract since and guess what still unsuccessful.

How can i go about doing this from aboard?

and NOS “Robots” please do not reply or comment with the following:

“In order for us to be able to verify your situation, we ask that you send us your NOS customer number or the taxpayer number the holder by private message.”

“We regret any inconvenience caused. :( We have already requested an analysis as soon as possible.
Thank you,”

“Hello, We already answered you by private message. Thank you”

The above doesn't work its been 14 months NOS - I want a solution, an effective solutions, one that works etc - Cause if i don't im going to Social Media like others have done!

If perhaps anyone can help me, id appreciate this a lot!

Thanks.

Jose Rodrigues

Super User

Hi, i have not lived in Portugal for than a year and have been trying to cancel my contract since and guess what still unsuccessful.

How can i go about doing this from aboard?

and NOS “Robots” please do not reply or comment with the following:

“In order for us to be able to verify your situation, we ask that you send us your NOS customer number or the taxpayer number the holder by private message.”

“We regret any inconvenience caused. :( We have already requested an analysis as soon as possible.
Thank you,”

“Hello, We already answered you by private message. Thank you”

The above doesn't work its been 14 months NOS - I want a solution, an effective solutions, one that works etc - Cause if i don't im going to Social Media like others have done!

If perhaps anyone can help me, id appreciate this a lot!

Thanks.

O que é necessário para formalizar o pedido de cessação do contrato?

Para formalizar o pedido de cessação do contrato é necessário:

Pedido de cessação por escrito, assinado pela pessoa em nome de quem está o serviço (assinatura conforme o documento de identificação). Poderá ser utilizado o formulário de denúncia disponível aqui
Fotocópia de documento de identificação que contenha assinatura ou, em alternativa, o pedido de cessação com a assinatura reconhecida
Os documentos podem ser:
- entregues numa loja NOS ou
- enviados por correio para o Apartado 52111, EC Campo Grande, 1721-501 Lisboa

Em alternativa, pode solicitar o envio de um token para formalização do pedido na sua Área de Cliente , selecionando Dados de Conta e depois Pedidos, Criar pedido e Cessação Contratual.

What is needed to formalize the request for termination of the contract?To formalize the request for termination of the contract, it is necessary to:

Written cessation request, signed by the person on whose behalf the service is (signature according to the identification document). The complaint form available here can be usedPhotocopy of identification document containing signature or, alternatively, request for termination with recognized signatureDocuments can be:delivered to a NOS store orsent by mail to Apartado 52111, EC Campo Grande, 1721-501 LisbonAlternatively, you can request the sending of a token to formalize the order in your Customer Area by selecting Account Data and then Orders, Create order and Contract Termination.

Inês B.

Moderador

Hi @IfonlyNOSwouldreply,

@Jose Rodrigues gave you a nice help.

In order to help you here, please send us a private message with your client number, through @Fórum profile.

Thank you

Ajude a comunidade a encontrar informação relevante. Marque como "Melhor Resposta" e faça "Like" nos melhores comentários.

I

IfonlyNOSwouldreply

Kilobyte

HI , this does not work your software doesn't allow typing and iv tried this for the past 14 months.

I want this resolved and tied of the same intrustion.

I live abroad 16 000 km away from portugal.

Ana P.

Moderador

Hello @IfonlyNOSwouldreply,

We really want to help, but for that, we need you to share your data with us.

Thank you

Ajude a comunidade a encontrar informação relevante. Marque como "Melhor Resposta" e faça "Like" nos melhores comentários.

P

philm

Kilobyte

i am trying to cycle my phone. I have called you and sent a message on the forum but it is still connected. How can I resolve this. How do I get into my private area to send another message

Jose Rodrigues

Super User

i am trying to cycle my phone. I have called you and sent a message on the forum but it is still connected. How can I resolve this. How do I get into my private area to send another message

Good afternoon, so that the moderation of the Forum can help you with the cancellation you want, you should send your NOS customer number to the @Fórum  profile by private message and wait to be contacted.

João H.

Gestor da comunidade

Hello @philm,

@Jose Rodrigues made a good suggestion.

We received your message, and will get back to you as soon as possible.

Thank you for your understanding

Ajude a comunidade a encontrar informação relevante. Marque como "Melhor Resposta" e faça "Like" nos melhores comentários. Siga os perfis da moderação, através da opção "Seguir", para estar sempre a par das ultimas novidades.

S

SiCooper

Megabyte

this still is not resolved!!! I received a phone call three weeks ago. The person said they would phone back they never did!

Mostrar mais respostas

Cancel contract

307 Comentários

O que é necessário para formalizar o pedido de cessação do contrato?

A poupança que COMBINA

Oferta de 2 meses Uber One

Vídeos de ajuda

O que é necessário para formalizar o pedido de cessação do contrato?

A poupança que COMBINA

Oferta de 2 meses Uber One

Conheça todas as funcionalidades da my NOS

Vídeos de ajuda

Faça o registo

Bem-vindo ao Fórum NOS