No one seems to answer and you keep sending me invoices!!

Hello @rebekka oomens,

We apologize for the situation.

We will work to resolve the situation immediately. We’ve received your private message, and are analyzing this matter.

Thank you for your understanding 

It is not resolved immediately as you said, im trying to quick this contract since aug

nothing is working out and no-one seems to help understand it

no im again almost 1 month!! on this forum and still NOT resolved

see here the conversations, my patience is running out!

R

rebekka oomens

 24 dias atrás

Same!!
and it seems to be impossible!
i moved to Spain end of august and still noone at nos can cancel the contract for me

unbelievable and i keep receiving invoices for services im not even using anymore!

so frustrating and im so done with this company 

NIF 286142767

• 

  Fórum

   19 dias atrás

  Good afternoon rebekka oomens, 
  Thank you for your message. Your subject is being analized by our specialized team on the subject. Tell us the best time and contact to speak with you. 
  Best regards 

• R

  rebekka oomens

   18 dias atrás

  Hi,
  
  you can always call me 
  I want this matter to be resolved asap!

• 

  Fórum

   17 dias atrás

  Good evening, rebekka oomens.
  Thank you for your time. We'll be brief. 
  Best regards 

• R

  rebekka oomens

   17 dias atrás

  how you mean brief?
  like call me today?

• 

  Fórum

   16 dias atrás

  Hello rebekka oomens,
  We have checked that you have already been informed of the procedures to follow in order to cancel the services. Do you need any further clarification?
  Best regards.

• R

  rebekka oomens

   3 dias atrás

  It’s not resolved! Again you have send me another invoice!!
  i did everything you told me, canceled afte many calls, send the letter by post and nothing!!!
  just another invoice!!! Im so so done and irritated 
  this is horrible

• 

  Fórum

   2 dias atrás

  Good evening rebekka oomens, 
  We are sorry for the situation.
  The documents have been checked but it is missing your ID.
  Is it possible that you send us all the documents together with your ID?
  Thank you. 

• R

  rebekka oomens

   2 dias atrás

  Hi,
  
  No one told me you need my ID before
  Can you make sure this is the right information,do I need to send more?
  
  to which email adres i can email my ID?
  
  thank you

• 

  Fórum

   2 dias atrás

  Hello rebekka oomens,
  Yes, you need to attach your ID document to the deactivation request. Please send it to us at https://messenger.com/t/nosportugal
  Regards,
  Ana M. 

• R

  rebekka oomens

   1 dia atrás

  Hi Ana
  the link is not working
  
  can you send me the correct link or an email adres?
  here I can’t attach it

• 

  Fórum

   2 horas atrás

  Hello rebekka oomens,
  The link is https://messenger.com/t/nosportugal
  In case you can't click on it, can you please copy and paste it into your browser? Let us know if you succeed.
  Regards,
  Ana M. 

• R

  rebekka oomens

   minutos atrás

  I found out its the Facebook messenger (would be handy to have told me) 
  
  I have send my ID there Saturday but no one received or replied???

• R

  rebekka oomens

   neste momento

  can you send me a normal email adres to send my id to?
  this is not really working trough facebook 
  everything is so complicated in your company and unorganised
  i just want to quit my contract

I DONT RECOMMEND THIS COMPANY TO ANY EXPAT IN PORTUGAL

AVOID THIS COMPANY

This is idiotic! 

Why anyone is calling me to take my contract cancelation?

Two weeks (14 days!!!! asking you to call me!!!) 

no one can call me to take my termination?

Writing private messages - “someone will call you “ is just making whole thing worse 

Hello @Pawel Gacek,

We apologize sorry for the situation. 

We’re following this matter and will reply to your message as soon as possible. 

Thank you for your understanding 

Hey,

No, sorry, I don't understand your lack of actions and customer support.

Just call me on Monday, take my termination, collect your stuff and close the topic

Dear Nos, I tried to cancel my NOS service already 5 times on the phone, nobody will help me. I even tried to take the equipment to the NOS shop in my town here in porto and they would not accept it. Also, my contract has expired. I am leaving for 2 years . I want to cancel. Why cant I do this?

Boa tarde, se está fora do seu periodo de fidelização, basta que preencha e entregue numa loja NOS o Formulário de Denúncia Formulário de Denúncia NOS.

Deve pedir um justificativo da entrega.

Caso surjam problemas, envie uma mensagem privada para o perfil @Fórum com o seu numero de cliente e o pedido de desativação dos seus serviços.

Good afternoon, if you are out of your loyalty period, simply fill in and deliver the NOS Report Form to a NOS store.You must ask for proof of delivery.If problems arise, send a private message to the @Fórum  profile with your customer number and the request to deactivate your services.

Hello @John Gerard Fitzgerald,

Thank you for reaching out to us.

@Jose Rodrigues gave a good help in this matter. 

Please send us a private message to the @Fórum profile with your NOS Costumer Number.

Thank you

hello João

thanks for your help. I did what you said and filled that form and took it to the NOS shop in Porto and they cancelled it. Many thanks for your advice.

best regardss

john

Hello @John Gerard Fitzgerald,

Thank you for your feedback regarding this matter.

Please let us know is you have any further questions. We’re always available to help.

Thank you 

The customer support is absolutely terrible. 

I’m no longer in Portugal but the company keeps charging me for the mobile service I don’t use. It’s a regular contract, not a year-long commitment or smth like that.

Several days on the phone with the support team, and they keep bouncing the client from one operator to another – none of which seems to be able to do the simplest thing which is CANCELLING the contact.

Hello @aleksei ermilov,

Thank you for reaching out to us. We’ll assist you in this matter.

Please send us a private message to the @Fórum profile with your NOS Costumer Number.

Thank you 

I did and guess what. No one answers.

STILL NOT SOLVED±!!!!!!

I quit my contract in AUGUST!!!!!!!!!!!!

You keep sending me invoices!!! this is not correct and has to be solved ASAP!!!

this is a crime!!!!

and now you even start to send me invoices 20EURO more then normal!!!!!!!!!

im so so so done with your company !!!!

Hello @aleksei ermilov,

Thank you for your message.

We’ve replied to your message. the mobile number you sent us has a prepaid tariff, with no mandatory top-ups, and you are not being charged anything associated with a bank account as direct debit is not active.

We recommend that you check the debits you speak of with your bank.

Thank you 

Hello @rebekka oomens,

We apologize for this situation. 

We’ve received your private message and are currently analyzing this matter.

As soon as we have more information we’ll reply to your private message.

Thank you for your understanding

Hey, there
I leave the country very soon and need to cancel my contract with you, I filled form twice at Provedoria NOS but nobody respond me yet.
I need to give you back all of your stuff, so you should be interested to  respond to me or it will be left inside the rented apartment

All the best Anri  

Hello @Anrii Adler, 

Thank you for reaching out to us. We’ll assist you in this matter. 

Please send us a private message to the @Fórum profile with your NOS Costumer number.

Best Regards,

Still nobody responded me

Hello @Anrii Adler,

Thank you for your message.

We’ve replied to your private message, and area following this issue internally.

We’ll contact you as soon as possible.

Thank you 

I am finding it impossible to cancel my contract. WARNING, DO NOT USE THIS COMPANY IF YOU DO NOT SPEAK PORTUGUESE AND DO NOT LIVE IN PORTUGAL THEIR CUSTOMER SERVICE IS USELESS!

Good morning, if you want to cancel your services outside the loyalty period, send a private message to the @Fórum  profile with your customer number and wait to be contacted.

Hello @JOANNE SADIQUE,

We’re sorry to hear you’re having troubles regarding our costumer service. We’ll assist on solving this matter.

As suggested by @Jose Rodrigues please send us a private message to the @Fórum profile with your NOS Costumer Number.

Thank you 

Hi there. I have tried to send a private message however via the Forum however it does not seem to be working and will not allow me to write a message. My account number is - **********. Joanne Sadique.

Please can you make contact with me asap to cancel my contract.