Cancel contract

And to others out there, if you have any experiences with NOS you wish to share, just add them on here. Let’s show these people how it is done and give them a taste of their own medicine.

Hello @KRISTINE ELIZABETH KIRBY and @Steve, 

We apologize for the delay in our response. 

@KRISTINE ELIZABETH KIRBY, in order to help us, we ask that you send us a private message with your NOS customer number or the taxpayer number of the holder to @Fórum, please.

Thank you 

Hello, I have similar situation by changing the house. In practice, I have a NOS package contract ending in December 2021. I asaked to transfer NOS package but unfortunately NOS does not have the net in my new house. In the shop NOS assistant told me that it is a sufficient reason to cancel the contract without penaties. Days are passed and nobody from NOS has showed up. What I have to do?  Thanks for any help. Rob

Good afternoon, you should send your number of NOS customers by PRIVATE MESSAGE to the moderation of the Forum so that moderators can analyze your case, send your data to the @Fórum  profile.

Hello @ROBERTO BIANCO, 

@ROBERTO BIANCO, the @Jose Rodrigues gave a good help!
In order to help us, we ask that you send us a private message with your NOS customer number to @Fórum, please.

Thank you

Done!

Hi @ROBERTO BIANCO,

Thank you for sending us a message.

We’ll reply to you as soon as possible.

Hello,

I’m writting that in english as my portuguese is not good enough.

I’m come here to explain how badly this entreprise is taking care of their clients.

3 Months ago i had to moved house in Azores because of Covid. I send a mail to Nos and call them to explain that i want to cancel my contract according to their term and condition warning them one months in advance. And here start the worst experience i ever had in my life.

The mail was answer by a don’t worry we are taking care of it. No news from it.

I called the phone support and God forgive this is Hell on earth. Between people telling you everything and their opposite to people being extra rude and people treating me for simply wanting to cancel legally a contract. I had people promissing me that by the week it would be done. I had people asking me paper that i send by the day to them Some even told me they would refund me money and others telling me to pay enormous amount of money. I had people treating me and my wife. And the last contact was simply you cannot cancel the contract.

I mean did i sign a contract with the Devil ? Am i obligated to stay with NOS until i Died ? What the hell is that ? Three months ?

So I’m currently in contact with lawyer and consumer association to see what can be done. But If you had this experience just tell me how did you solve it ?

The worst company i ever had to work with. Changing service as soon as i can because this service is the worst

Welcome to Fórum NOS @Julien Peyrat, 

We apologize immensely for the delay in our response.
In order to help us, we ask that you send us a private message with your NOS customer number to @Fórum, please.

Thank you

I want to cancel my contract internet data card its already one year contract closed please i want closed my contract 

Thanks 

Paulraj