Hi @CHRIS SINN,

In order to help you, please send us a private message to @Fórum profile with your client number.

Thank you

Why does NOS continue to ignore calls and even a visit to the store to cancel a contract. The only response I get is when I complain through book of complaints. 

Every time I call they have another excuse. I have documentation confirming cancellation from the store and they still charge for a service that has been cancelled. 

Hi @Oliver Stevens,

We’re sorry to hear that.

Please send us a message to @Fórum profile, with your client number and phone number.

Thank you

I need to cancel my contract as I am completing the sale of my house on 10 January and after that date I will not have access to the house or the equipment, so this is now urgent.  I am aware that I will have to pay to terminate the contract as I am still within the 24 months fidelity period.  I have tried sending a message from the client area but have received no response.  Should I remove the equipment myself from the house and take it to a NOS store if it is not possible to arrange collection in the time available?

Apologies for my poor Portuguese - I hope we can communicate in English.  

Many thanks for any help

Ross McBennett

True to form NOS still insist I do what I done over two months ago at their store. How hard is it for NOS to contact their own store where I already verified my ID and they filled in the paperwork to cancel a contract. I even provided the a copy if the queue number receipt. 

Hi @Oliver Stevens,

We’ll reply to your last message as soon as possible.

Thank you

Hi @ROSS MICHAEL MCBENNETT,

We want to help you. Please send us a message to @Fórum profile with your client number and phone number.

Thank you

I had high hopes that you would come back with some new information, such as communicating with the store who has taken all of my hardware back - but yet again its about ID….which I already verified at the store.

I am assuming this will go to a claims court and my lawyer will verify my ID with you and NOS can pay me for the legal fees.

I forgot to mention. Close to 100 new foreign residents moved to the area that is covered by the support group that I am a part of. A newsletter will be released for the new year and based on the three months of contractual abuse by NOS I will be submitting my comments to advise any of the newcomers to sign any contract with NOS.
 

@Oliver Stevens,

We’re going to reply to your message as soon as possible.

Thank you

This issue appears to be resolved now. Thank you Inês B. for the attention to the issue.

Good Morning,

I’m not right now in Portugal. To reach you on the phone it’s not possible. 

I’ve a two contracts. My client no. is C********.

The tenants decided on another company and when they came to one of your offices to return the equipment, they were told that only me can do it.

I ask you please to cancel the the Ribamar contract from 1/1/22. I already stopped the payment of this address.

Thank you in advance. Please answer to my e-mail.

Best Regards 

Eliyahu Levi

Hello @Eliyahu Levi,

Thank you for your message. We’ll assist you.

Please send us a private message to the @Fórum profile with your costumer number.

Thank you 

Hello Joao,

Thank you for trying to assit me. 

I’ve two contrat with NOS. My client no. is- C*********.

The Ribamar contract should be cancelled from 1/1/22.

Thank in advance

Eli Levi

Hello @Eliyahu Levi,

Please send us your information through private message to the @Fórum profile.

To send a private message to the @Fórum profile, just click here.

Thank you

Good Morning Joao,

I sent you but no feedback/

Can we communictae on WhetsApp? My number is: +***************

Tanks a lot

Eli 

Hello @Eliyahu Levi,

We replied to your private message. Please check your inbox. 

Private information has been removed from your comment for your protection.

Thank you 

Hi Joao,

I got a message from Ines 6 hours ago.

Still waiting to get assitance.

Why it’s so difficult to call me or write on WhatsApp

Best Regards

Eli 

Hi Steve, please a can you send me the details of your lawyer in Vilamoura? Cheers 

Hi Joao,

Until now nobody solved my modest request to stop one of my 2 contracts with NOS.

I’m trying for almost one month. The fact that I’m right now outside Porugal is not an excuse!

Best Regards

Eli 

Hello @Eliyahu Levi,

We deeply apologize about the delay on solving your request.

More information about this matter has been sent thought private message. 

Thank you for your understanding 

I am driven absolutely insane trying to cancel with this terrible company who are clearly being obstructive and abusing their customers by making it extremely difficult to cancel..I am at the point now where my only apparent solution is cancel my direct debit and file a court case against them for their low dishonest practices which will surely be seen as illegal in the European courts if that how far they want to carry on their nonsense

Hello @EANNA OCOCHLAIN,

We apologize for the trouble. We’ll assist you.

Please send us a private message to the @Fórum profile, with your costumer number.

Thank you

Disgraceful company....shame shame shame. I will go on every expat Facebook website etc to warn all never get involved with NOS.... dispicable.....stinks of corruption

Hello @EANNA OCOCHLAIN,

We are sorry you feel that way.

If there is anything we can help with please let us know.

Thank you.