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Armin Schweighofer
Bit
January 21, 2019
Respondido

Cancel contract

I am trying to cancel my contract with NOS due to moving away to a new country. I mentioned this in the shop and later that day i received a call. My portuguese is not great but i can follow a normal conversation. They told me that moving away is not a valid reason to cancell the contract and i should tell them who will move into the house so they can change the contract to their name. I have no idea who the next renter will be and when the landlord will find something, I just want to cancell the contract. How is moving away not a valid reason to cancell the contract???
    Melhor resposta por Tiago C.
    Hi @Armin Schweighofer, welcome to Fórum NOS.

    We want to help you but, since it's a question regarding your service, we suggest that you call us. Check the available support lines here.

    307 Comentários

    Mostrar respostas anteriores
    Steve
    Kilobyte
    August 28, 2020

    Again, another stupid step I have to take to see if their system is working!  Doesn’t this sound ridiculous?  I am taking all the steps here and NOS should really be ashamed of themselves.  I will definitely put in my experiences on 2 websites and they will get 1 star reviews at best!  At what point does NOS get involved?

     

    Jose Rodrigues
    Super User
    Jose RodriguesSuper User
    Super User
    August 28, 2020

    Again, another stupid step I have to take to see if their system is working!  Doesn’t this sound ridiculous?  I am taking all the steps here and NOS should really be ashamed of themselves.  I will definitely put in my experiences on 2 websites and they will get 1 star reviews at best!  At what point does NOS get involved?

     

    If you do not want to take the ridiculous step, and since you have already entered the code, and it appears to have been accepted, wait to be notified that your service has been disabled.

    C24XXXX201
    August 28, 2020

    @Steve , if You have successfully entered the received code, You probably got  a number that confirmes that NOS have officialy received Your resquest. They should now contact and provide You the effective date of deactivation and the procedures to give them back their equipments.
    Just cancel any eventual active automatic payment, relax and wait to be contacted...

    Ser cliente NOS pode não ser fácil, mas a cada obstáculo superado ganha-se força para seguir em frente. Respeito por quem se propõem ajudar sem nada em troca... nem mesmo um obrigado;)
    Ana P.
    Ana P.Moderador
    Moderador
    August 28, 2020

    Hello @Steve, @Jose Rodrigues e @C24XXXX201, 

    @Steve, in order to help us, we ask that you send us a private message with your NOS customer number or the taxpayer number of the holder to @Fórum, please.

    Thank you 

    Ajude a comunidade a encontrar informação relevante. Marque como "Melhor Resposta" e faça "Like" nos melhores comentários.
    Steve
    Kilobyte
    August 28, 2020

    https://forum.nos.pt/members/mid-55225

    Hello @Steve, @Jose Rodrigues e @C24XXXX201, 

    @Steve, in order to help us, we ask that you send us a private message with your NOS customer number or the taxpayer number of the holder to @Fórum, please.

    Thank you 

     

    Done, even though this is just another step in the 8 step process (so far), keeping count.

     

    Ana P.
    Ana P.Moderador
    Moderador
    August 28, 2020

    @Steve, 

    Thanks for the message. :relaxed:
    We will answer you as soon as possible.

    Thank you 

    Ajude a comunidade a encontrar informação relevante. Marque como "Melhor Resposta" e faça "Like" nos melhores comentários.
    Yu Chen
    Kilobyte
    August 31, 2020

    @Steve How long did it take you to recieve the code by mail? I’m waiting on mine now.

    Steve
    Kilobyte
    August 31, 2020

    @Steve How long did it take you to recieve the code by mail? I’m waiting on mine now.

    It actually came in 3 days.

     

    Steve
    Kilobyte
    September 3, 2020

    well, a few more days have gone by and no feedback has been received.  I will keep updating this never-ending story as it occurs, or as it not occurs.

    Steve
    Kilobyte
    September 5, 2020

    An update, received a message from the forum asking me if my contact details are correct and when they can call me.  I returned the message stating that I do not want a call and do not want a sales pitch. Guess what?  2 Minutes later they call me.  What part of “I do not want you to call me” do they not understand?  Over 10 steps now in this process and they still want to call me?  I do not wish to get rude in this conversation, but I am wondering about the educational level of the people running this system.

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