Cancel contract

Hello @HARRIET DORA REA  and @Jose Rodrigues, 

@HARRIET DORA REA, o @Jose Rodrigues given some good help. To be able to help us, please send us your customer number to @Fórum, by private message. 

Thank you 

Hello, 

3 month ago I moved to new apartment and wanted to change contract to new address. But when I came to NOS store the stuff checked the address and find out that NOS unable to connect my new building. So they told me that it’s a legal reason to close the contract without any additional fees. 12.10 point in the contract. 

12.10. A NOS Comunicações ou o Cliente poderão, ainda, rescindir o Contrato nos casos em que a utilização do Serviço seja impedida por facto imputável a terceiros ou não sejam obtidas as autorizações necessárias para a instalação dos meios técnicos indispensáveis à prestação do mesmo ou nos casos em que se alterem as condições de utilização desses meios técnicos que comprovadamente prejudiquem a qualidade de prestação do Serviço, nomeadamente, causando interrupções, interferências ou outras graves dificuldades na sua utilização pelo Cliente.

But few days ago I get the email that said that I still need to pay 180EUR because I violated point 14 of the contract. 

Today I contacted the support again and they told me just “no we can’t do anything about it and I need to pay the fee”. Can you please provide me the details what exactly I violated in point 14 of the contract? 

Welcome to Fórum NOS @Kirill Emelianov, 

Please, send us a private message with your customer number to the @Fórum. We will check your situation. 

Thank you 

Sure, sent it to @Fórum!

I want to end the contract with NOS because I am leaving the country. How can I do that? I will not pay any royalty fees considering I am leaving the country for good. I was told I can send you an addres or a ticket and that you could cancel it.

Hi @CHRIS SINN,

In order to help you, please send us a private message to @Fórum profile with your client number.

Thank you

Why does NOS continue to ignore calls and even a visit to the store to cancel a contract. The only response I get is when I complain through book of complaints. 

Every time I call they have another excuse. I have documentation confirming cancellation from the store and they still charge for a service that has been cancelled. 

Hi @Oliver Stevens,

We’re sorry to hear that.

Please send us a message to @Fórum profile, with your client number and phone number.

Thank you

I need to cancel my contract as I am completing the sale of my house on 10 January and after that date I will not have access to the house or the equipment, so this is now urgent.  I am aware that I will have to pay to terminate the contract as I am still within the 24 months fidelity period.  I have tried sending a message from the client area but have received no response.  Should I remove the equipment myself from the house and take it to a NOS store if it is not possible to arrange collection in the time available?

Apologies for my poor Portuguese - I hope we can communicate in English.  

Many thanks for any help

Ross McBennett

True to form NOS still insist I do what I done over two months ago at their store. How hard is it for NOS to contact their own store where I already verified my ID and they filled in the paperwork to cancel a contract. I even provided the a copy if the queue number receipt.