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January 21, 2019
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Cancel contract

I am trying to cancel my contract with NOS due to moving away to a new country. I mentioned this in the shop and later that day i received a call. My portuguese is not great but i can follow a normal conversation. They told me that moving away is not a valid reason to cancell the contract and i should tell them who will move into the house so they can change the contract to their name. I have no idea who the next renter will be and when the landlord will find something, I just want to cancell the contract. How is moving away not a valid reason to cancell the contract???
    Melhor resposta por Tiago C.
    Hi @Armin Schweighofer, welcome to Fórum NOS.

    We want to help you but, since it's a question regarding your service, we suggest that you call us. Check the available support lines here.

    307 Comentários

    Jose Rodrigues
    Super User
    Super User
    February 5, 2020

    @Sadeeq Good evening, so that the moderation of the Forum can intervene in clarifying the situation you are referring to and providing your help, you should send your NOS or TIN number of the service holder to a moderator of the @Tiago C.  Forum by private message.  or @Ana P. 

    Tiago C.
    Moderador
    February 6, 2020

    Hi @Sadeeq,

    Please send us a private message with your customer number. 

    Ajude a comunidade a encontrar informação relevante. Marque como "Melhor Resposta" e faça "Like" nos melhores comentários.
    Kilobyte
    February 6, 2020

    My Customer number is C8xxxxxx. My NIF is 2xxxxxx

    Byte
    March 27, 2020

    I want to cancel my mobile internet contact. Now in my location the store is off. So how can i do this?

    Jose Rodrigues
    Super User
    Super User
    March 27, 2020

    I want to cancel my mobile internet contact. Now in my location the store is off. So how can i do this?

    Good evening, you should send your NOS customer number by private message to the Forum moderator @Ana P so that the moderator can help you in this process.

    Ana P.
    Moderador
    March 29, 2020

    Welcome to Fórum NOS @Md zubair khan razib

    Hello @Jose Rodrigues

    @Md zubair khan razib, in order for us to be able to help you, we ask that you send us the data indicated by private message, please.

    Thank you

    Ajude a comunidade a encontrar informação relevante. Marque como "Melhor Resposta" e faça "Like" nos melhores comentários.
    Byte
    June 29, 2020

    I want to cancel my nos mobile internet its getting slow its not working i been used seams like a 3.5 yrs but i want to cancel now I'm out of country i couldn't able to there at this pendamic .

    Jose Rodrigues
    Super User
    Super User
    June 29, 2020

    @ujjwol sapkota Good afternoon, the moderation of the Forum should analyze the feasibility of your request. For this to become possible, you must send your NOS customer number by private message to the moderator @Tiago C. and wait for a contact.

    Ana P.
    Moderador
    June 29, 2020

    Hello @ujjwol sapkota and @Jose Rodrigues

    O @Jose Rodrigues  gave a good help.:blush:
    In order for us to be able to verify your situation, we ask that you send us your NOS customer number or the taxpayer number the holder by private message.

    Thank you

    Ajude a comunidade a encontrar informação relevante. Marque como "Melhor Resposta" e faça "Like" nos melhores comentários.
    Kilobyte
    August 13, 2020

    I am going round in circles trying to find how to cancel my contract and arrange for collection of equipment. I want the contract to terminate at the end of September so do not want to ask for the termination without being able to specify when it needs to continue to . My contract is telefone fixo, Tv and internet .

    I would like to do this online not via post or shop.