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Armin Schweighofer
Bit
January 21, 2019
Respondido

Cancel contract

I am trying to cancel my contract with NOS due to moving away to a new country. I mentioned this in the shop and later that day i received a call. My portuguese is not great but i can follow a normal conversation. They told me that moving away is not a valid reason to cancell the contract and i should tell them who will move into the house so they can change the contract to their name. I have no idea who the next renter will be and when the landlord will find something, I just want to cancell the contract. How is moving away not a valid reason to cancell the contract???
    Melhor resposta por Tiago C.
    Hi @Armin Schweighofer, welcome to Fórum NOS.

    We want to help you but, since it's a question regarding your service, we suggest that you call us. Check the available support lines here.

    307 Comentários

    Mostrar respostas anteriores
    SIMON STRANDGAARD
    Kilobyte
    July 24, 2019

     

     

    I have been unsuccessfully trying to call support for 4 months now and I can't get a hold of anyone that speaks english well enought, to help me cancel my subscription. I have called 10 times or more without luck. I'm still getting bills from NOS.

    I no longer live in Portugal, so I cannot go to a NOS store.

    I want to cancel my contract. Please help.

    My customer number is: C******

    Best regards
    Simon Strandgaard

    Good afternoon, if you have your services registered in the Client Area, you can go there to REQUEST / Request termination of your contract.

    Or send a letter requesting this address.NOS Comunicações, SA
    PO Box 52001
    EC Campo Grande
    1721-501 LISBON

     


    Sending a physical letter. I can't recall last time I did that. Argh, I'm deeply frustrated about NOS.

    I'm worried that the follow up conversation also will be via letters?


    Thank you anyways for nothing.

     

      Jose Rodrigues
      Super User
      Jose RodriguesSuper User
      Super User
      July 24, 2019
      @SIMON STRANDGAARD You can use your Client Area to send email. On Orders or Contact Us, you have at your disposal an email form
      SIMON STRANDGAARD
      Kilobyte
      July 24, 2019
      @SIMON STRANDGAARD You can use your Client Area to send email. On Orders or Contact Us, you have at your disposal an email form


      I have now written a message via the email form.

      How long time do you think it will take for NOS to respond?

      Thank you. Your reply was more helpful this time.
      Jose Rodrigues
      Super User
      Jose RodriguesSuper User
      Super User
      July 24, 2019

      @SIMON STRANDGAARD You can use your Client Area to send email. On Orders or Contact Us, you have at your disposal an email form
      I have now written a message via the email form.

      How long time do you think it will take for NOS to respond?

      Thank you. Your reply was more helpful this time.
      There is no certainty, but it may take around 7 business days. In case there is no answer in that time, please send another email.
      Felix B
      Kilobyte
      November 5, 2019

      Hi @Armin Schweighofer and @Tiago C. ,

      we have the exact same problem. When we made the contract, in the store they told us if we moved away from Portugal just to provide the flight ticket will be reason enough to cancel the contract without any further payments whatsoever.

      Now we had to leave the country and move back - and suddenly it’s not possible anymore, we would have to pay a lot of money and so on. We both have our flight tickets. We have the confirmation of the cancellation of our house - contract and so on.

      Everyone is telling us different things, we spent so many hours on the phone with NOS…. It’s really frustrating. There is no Email Adress to state a written cancellation (or complaint!) and so on….

      Please get in touch!

       

      Best

      Felix

       

      Ana P.
      Ana P.Moderador
      Moderador
      November 5, 2019

      Welcome to Fórum NOS @Felix B, 

      We will help you. First, we need your customer number or holder taxpayer number. Please, send us by private message. 

      Thank you. 

      Ajude a comunidade a encontrar informação relevante. Marque como "Melhor Resposta" e faça "Like" nos melhores comentários.
      Felix B
      Kilobyte
      November 9, 2019

      @Ana P.  I sent you all you asked for in a private message some days ago but never heard back since.

      Ana P.
      Ana P.Moderador
      Moderador
      November 9, 2019

      Hello @Felix B, 
      We regret the delay in our response :pensive:. 

      We have already responded to your message. 

      Thank you. 

      Ajude a comunidade a encontrar informação relevante. Marque como "Melhor Resposta" e faça "Like" nos melhores comentários.
      Sadeeq
      Kilobyte
      February 5, 2020

      I really have to express my dissatisfaction with this service. This has been the most useless Internet Provider I have engaged in recent times. I asked for 2 simple requests - Transfer my service from my old house to my new house, and upgrade this xxxx internet service from 100MBPS to 500 MBPS. 

      I have had to visit NOS centres more than 5 times in the last month, and finally getting the transfer and upgrade approved last week. I was given a date, today, as the earliest day the Technician can come to install it. For more than 7 days now, I have not had internet at home, yet you will give me a nonsense bill at the month end. 

      I still end up not seeing NOS today. I am tired of this nonsense. Please help me cancel my contract. I am not satisfied with the service I am getting. I WANT OUT!!!

      Guimas
      Super User
      GuimasSuper User
      Super User
      February 5, 2020

      You probably have a 2 year contract .. getting out im not sure that will be possible. If you think the bill is wrong call 16990. Any problem with internet also call 16990.

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