Cancel contract

@Steve When you receive the code, you must return to the same place where you placed the order and you will find where to place the code to finish the process. Any difficulty you have in this contractual or other termination process, you must communicate with

@Fórum

 by sending your data by private message (customer number). Moderation will be happy to help you.

@Yu Chen , just fill in the cancelation form and give it to the store guys. If somehow they try to refuse it, just ask the authorities (PSP or GNR) to take care of the situation...You don`t even need to wait for a NOS call.

OK, let’s see how long it takes for the code to get here.  This is ridiculous.  I was logged in to my account, made the order, so you know who I am or can call me to verify it, no, have to wait for delivery of a code that may or may not get here.  Burocracy at its best.

I did this 2 weeks ago and the guy did not accept the form. No,  I did not call authorities.  At the store in Silves I was told to fill in a contact order, which I did, and this is where I am now. This is just friggin ridiculous.

@Steve , they MUST accept the cancelation form at the store.

That is what is written in the "Condições específicas de serviço" (Specific service conditions).

Even if the loyalty has not yet ended, you have the right to cancel the service. Paying the penalty, but you have that right…

Just call the autauthorities!!

"Os procedimentos aplicáveis à denúncia e à resolução do contrato encontram-se detalhados nas condições específicas de serviço. O pedido de denúncia ou resolução contratual poderá ser comunicado por via postal, enviado para o Apartado indicado no Formulário de Adesão, ou nas lojas próprias da NOS. No caso do pedido de denúncia, o cliente poderá optar por utilizar o formulário de denúncia disponível na área reservada do Cliente, acessível na página da Internet em nos.pt ou nas lojas próprias da NOS. Formulário."

In Condições Serviço de Televisão

To be honest, I dont want to go to that store anymore. I will wait and see how the code system works. thanks for your information.

@Steve , unfortunately it is a NOS "modus operandi", all the facilities to hire and none to cancel, especially when they realize consumers' ignorance about their rights…

Hope the code be still valid when you get it home

@C24XXXX201 Thank you so much for all your information!

OK, I have received the code per mail, I have entered it successfully into the system and now the message is NOS will contact me inside of 48 hours.  The 48 hours are now past and nobody contacted me.  Is the contract canceled or not?  Who knows, I sure don’t.  The saga continues….

@Steve Send your NOS customer number to @Fórum  by private message so that the moderator can check the status of your order.