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problem with contract cancellation


I used a codigo to cancel my contract and received the message that it was successful- see screenshot. Then I rang today as I had not received a message from Nos as was promised ( entraremos em contacto consigo dentro de 48 hours) 

After a long phone call  with Debra she confirmed that the contract is cancelled from 23rd September as asked.
 

Now I have received an email saying I have to write to Lisbon or go to a shop to cancel it. 
the codigo form states clearly that I did not have to send any documents or anything by post…. The email says para desativar o seu serviço precisamos que nos envie alguns documentos.

i am so confused. I followed all the instructions, disactivated the service with success and now NOs are saying it has not been cancelled , although a rep told me it had been …

 

5 Comentários

Ana P.
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  • Moderador
  • 12822 comentários
  • 27 de agosto de 2020

Welcome to Fórum NOS @Janet Benjamin

In order to help us, we ask that you send us a private message with your NOS customer number or taxpayer number of the holder to the @Fórum, please.

Thank You 


  • Autor
  • Kilobyte
  • 3 comentários
  • 7 de setembro de 2020

I did this 10 days ago and still no response


Ana P.
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  • Moderador
  • 12822 comentários
  • 7 de setembro de 2020

Hello @Janet Benjamin

We are very sorry for the delay.:sweat:
We will answer you as soon as possible.

Thank you 


I am trying to cancel my contract 

 


Mário P.
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  • Gestor da comunidade
  • 30034 comentários
  • 3 de setembro de 2023

Hello @Margaret Rose McCall

In order to help us, we ask that you send us a private message with your NOS customer number or taxpayer number of the holder to the @Fórum, please.

Best regards,


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