customer support is the worst ever

Hello @Susan Hillard,

Thank you for reaching out to us.

We’re always available to help here at Fórum NOS. Please let us know about any issue you might be facing.

Thank you

My Wi-Fi calling keeps dropping. I have starlink. My internet speed is superfast and latency around 30ms. I rang nos support from my laptop using UK SKYPE , I was passed around for 2 hours , nobody I spoke to understands the concept of WI-FI calling . In between being passed around I had to listen to that dreadful music and I have tinnitus. My nerves were getting frayed . Around 28th august I was lied to by customer support when I was told he had configured my sim. I found out today from Artur the only decent person that tried to assist that all he actually did was told me to turn the phone on and off . I could go on and on, but I am trying to calm down I need Nos to either boost my mobile signal so that I could at least get two bars of signal . I need Wi-Fi calling for contact with the hospital. I don’t need Nos.pt to have such poor customer support and lack of understanding .

There is no way to boost your mobile signal. Wifi calling is already on by default which means you need a proper wifi connection. Customer support probably cant do anything in their end.

Hello @Susan Hillard,

Thank you for sharing this situation with us.

 @Guimas shared good information on this. In most modern cellphones, the Wi-Fi calling capability comes active by default. 

From what we understand of the situation you described it seem related either withe the smartphone or the Wi-Fi connection.

We suggest that you try the Wi-Fi calling in another network. Share with us your feedback regarding this, please.

Thank you 

@Susan Hillard good afternoon, the Wi-Fi doesn’t pass walls,  it’s very short in distance before the speed starts dropping fast. Depending on the possibility you have with the internet socket’s in your house or apartment, you may extend your wi-fi with another router, extenders or via powerline, anyway, investment is necessary, or you make your calls only by the router. 

Hello,

@atcrs also shared some good feedback on the issue @Susan Hillard.

Please share your feedback with us.

Thank you

Thank you , I researched where the router should be placed before installing. We live in a very small open plan house. Since we installed Starlink the internet has been fantastic and  Wi-Fi calling was available immediately. It is the recent drop that is worrying as it has lasted 5 days . 

I am not sure how I can test another network can you suggest the method please . I have nowhere else to compare and test which has the same conditions as mine

Hello @Susan Hillard,

Thank you for your feedback.

We can recommend that you reboot or reset your internet router. 

To further test the issue we suggest that you test the Wi-Fi calling connected to a different Wi-Fi network.

Thank you 

I am not sure how I can test another network can you suggest the method please . I have nowhere else to compare and test which has the same conditions as m