customer support is the worst ever

I tested on other Starlink networks, as said, only issues with NOS SIMs, not with Vodafone UK SIMs.
No other networks without cellular network connectivity in the neighborhood.

Not sure if I can simulate no connectivity by turning on Airplane mode, can I do this?

Please do not ignore an issue that is clearly NOS related.
NOS engineers, seem to understand it could be a regional issue, but I got no feedback since 16/09, very sad!

NOS Engineering feedback:
Mr.Michel good evening, we are waiting for the response from our team that deals with wi-fi calling in order to understand why its is not working in tour area. We will get black in touch with more info soon.
 

 

I think u still did not understand that for analysis, they need to know that the same card that is having the issue with wi-fi calling has it with another newtwork besides the one ur currenty using (another one thats not starlink)

um bem haja 

I don’t think you understand Bruno , that it is difficult to replicate the issue in your own home when only one network is available to you

or indeed to know someone who is willing to share their network while you check your WI-FI calling. Both. Michael and I live in remote area (meaning no neighbours)

Indeed, and for analysis: it should be sufficient that it is not Starlink/WiFi Calling because with Starlink /Vodafone UK it does work,

Maybe it is just the Starlink/NOS combination that does not work anymore, and indeed it could work with NOS/”other-provider”, but that does not help me. I cannot go to Starlink and say WiFi calling does not work.
I can only say Starlink/NOS does not work, so NOS should figure this out, not me.

quite right, I have actually got starlink on the case , and I’ve told them where you are located Michael because when I look on a satellite map you and me are in the same ‘cell’ if you know what I mean? 
 

Hello,

Thank you for your feedback @Susan Hillard  and @Michel Liesmons. We’ll assist on analyzing this issue.

Please send us a private message to the @Fórum profile with your NOS Costumer number or cellphone number.

Thank you 

As you can see nós Wi-Fi just kicked in, my mobile signal went down and Wi-Fi calling came in as it should. I am staying in the north of portugal in an apartment and using their Wi-Fi, it is not starlink. So if think michael is right starlink/ nos combo isn’t happy

Hi,
I managed to find a neighbor with no Starlink and indeed, my NOS WiFi showed up too.
And, contrary to previous statements, it even works in Airplane mode, which makes it easier to test in places with both WiFi and cellular connectivity.

So what now? As stated earlier, a neighbor with a Vodafone UK SIM and Starlink has no issues.
He will pass later today to test if it also works on my Starlink.
If it does, it is clearly just the NOS / Starlink combo that fails.
Again, I used this combo very happily and great quality for the last 1,5 years.

OK, my neighbor came by and was able to make a WiFi call using my Starlink using his Vodafone UK SIM.
So it clearly is a NOS/Starlink combination issue.
 

Hello, 

Thank you for your messages, 

So as we can analyze this matter, please share with us the information requested above.

Thank you