customer support is the worst ever

We understand the situation, @Susan Hillard 
Please tell us if you have restarted your internet service.
Thank you.

We have reset network , reset starlink. Tried every trick in the book that’s been suggested  . Totally confused with it all . Do you know the best way to check mobile coverage in the areas you live?

It has nothing to do with mobile coverage. 

Wi-fi calling is a way to make calls via internet thought Wi-Fi. So if ur experiencing dificulties wiht it, its a Wi-Fi problem.

The only way to test another network is by going another place with wi-fi and try it out.

um bem haja 

@Susan Hillard as long you have WiFi you don’t need mobile coverage, as long as the WiFi is from the same company from the mobile coverage. Problems may arise if otherwise. The phone only turns to mobile coverage if WiFi lost. Do you remember any change with both services before the problems started? 

Where we live is isolated and off grid, we are unable to have broadband etc so we are unable to mobile network and internet from the same provider . We have satélite internet

We’ll that’s the “off grid” concept x) Its almost as how my grandparents used to live. To make a call they used to go to the closest village to use a landline. 

@atcrs i dont think its needed to use it within the same provider. Ex. using nos wi-fi calling connected to a meo network can create issues? Can you share some more about that? 

Also, from what i’ve read around here, nos does not guarantee the service always works since is dependent of several uncontrollable factors. From what u can read on the official part, to make a call via Wi-Fi calling, the call needs to first be made through 2G/3G/4G(...) and when its detected that the signal is week, it will change to wi-fi calling. Moderators even said that this does not work (or at least is not guaranteed to) in airplane mode since  the cellphone cannot establish that first “regular” connection.

Um bem haja 

Thanks for all your imput

The community helped a lot, @Susan Hillard
If you need help, please let us know. We are available to help.

Best Regards,

Yes it’s good to have the forum because trying to speak to someone in customer services while listening to the worst music in the world inbetween transfers and then having to repeat your issue to each person you are passed to and then find out a technical adviser doesn’t understand the basic principle of Wi-Fi calling. 😡😡😡😡😡 maybe that is what they want xx that way they can get away with crap service and keep raising the monthly tariff without any explanation . So yes with that rant over . Thank god for the forum 👏👏👏

Thank you for your feedback @Susan Hillard.

It is very important to us so we can better improve. 

Please share with us any questions you might have. We’re always available to help.

Thank you