Comentários colocados por Olena Shchepina

Hey all, I have a problem - the app is not loading fully. I tried reinstalling, restarting and cache cleaning - nothing helps. The app just stays in this state forever. What can I do?

Hello @Olena Shchepina, Thank you for reaching out with this issue. We’ll assist you in this matter. Please tell us if you can access you account and services through the web version here. What is the version of software running on your smartphone? Thank you Hey João, thank you very much for coming back to me. Yes, I can access the account via web interface, however, I don’t see any information there about my traffic, services that are available to me and amounts I need to pay.

You need to associate services first. If you can’t because you have foreign data, contact customer support. Thank you very much. Yes, I tried to enter my data from the contract previously, but it showed no associated services. However now I managed to have it entered and the services were successfully associated!

Didnt you have a second router installed? That message only appears if you do. At least usually i guess. Hey, no, I had one from previous house and it's still here. The technician installed it.