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Hi, 

I have 2 years contract for internet and TV. After 1 year I have changed the address of living and took the NOS internet with me. After the technician setup the router in my home (the same from previous address), now I received the message that I must return the power router till 16th of July and if I don't return it I have to pay 70 EUR. But how am I supposed ti have internet without it? 

Did I miss that line in contact? 

Please help. 

Didnt you have a second router installed? That message only appears if you do. At least usually i guess.


Hello @Olena Shchepina,

Thank you for reaching out to us. We’ll assist on sorting out this matter.

Please send us a private message to the @Fórum profile with you NOS Costumer Number.

Thank you


Didnt you have a second router installed? That message only appears if you do. At least usually i guess.

Hey, no, I had one from previous house and it's still here. The technician installed it.


Thank you for your feedback @Olena Shchepina,

We’ve received your private message and will reply to it as soon as possible.

Thank you


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