Complaint about contract Cancellation

Hello @Mark Keane,

Probably you are facing this problem because you didn’t follow the procedure to cancel.

Just let me know if that’s the case.

Thank you

Of course procedure followed- as best as possible given nobody is able to clearly action items quickly.

equipment returned to shop.

many many forum messages and phone calls and everyone passing the issue around

asking for document upload and giving no way to upload it without PT phone number: 

posted documents to NOS, still the invoices come. 
 

20 calls- not one person able to use leadership and just shut down contract! Really a waste of everyone's time and money

I will clarify it for you.

Gather the following documents:

• Contract termination request form. This form must be signed by the person in whose name the contract is signed, and the signature must be the same as that on your identification document.
• Photocopy of an identification document with signature. If you do not want to send a photocopy of the document, you can just send the termination form. In this case, your signature must be certified by a notary or a lawyer. Or, alternatively, you can go to a store and fill out the personal data confirmation form and present your identification document.

Documents can be:

• Sent via the email form selected the option send documents for contractual termination
• Delivered to a NOS Store
• Sent by post to Apartado 52111, EC Campo Grande, 1721-501 Lisbon

Thank you

You are crazy if you ask for signature certified by lawyer. Completely unacceptable game. Documents were sent to lisbon. Best efforts have been done by so many customers and Nos process is discrimination in my opinion

Hello, @Mark Keane 

Tell us to which address have you sent the documents. 

Kind regards

• sent by post mail to Apartado 52111, EC Campo Grande, 1721-501 Lisboa.

Hello, @Mark Keane.

Thank you for the information. We are following up this situation by private message and will reply as soon as possible.

Kind regards

I can also not cancel my contract with Nos and have been trying for a long time now.  Called and no one calls back after waiting expires.

The email form does not let me submit the documents either.

Hello ​@Kevin Fisher,

Welcome to the NOS Forum.

We’re sorry about the situation. We’re here to help.

Please, send us a private message to the ​@Fórum profile with the tax identification number (NIF) associated with your contract.

Best regards,

I have done so, awaiting response

Thank you for your feedback ​@Kevin Fisher,

We’ve received your private message and will reply to it as soon as possible.

Thank you