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Complaint about contract Cancellation

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32 Comentários

Jorge C
Classificação
Reputação 7

Same problem, month 4, tried online, spoke with many agents, even posted documents but still getting invoice every month. I blocked direct debit to bank. 
 

There is clearly an effort to scam foreign people , which is in my opinion a racist policy ! 
 

I request the email address for CEO and also regulator to terminate the contract.   Then I request somewhere to complain about policy designed to scam people who do not speak the language.  

 

Hello @Mark Keane,

Probably you are facing this problem because you didn’t follow the procedure to cancel.

Just let me know if that’s the case.

Thank you

Ajude a comunidade a encontrar soluções. Marque como "Melhor Resposta" e faça "Like" nos melhores comentários. Siga o meu perfil, através da opção "Seguir", para estar atualizado(a).
M

Of course procedure followed- as best as possible given nobody is able to clearly action items quickly.

 

equipment returned to shop.

 

many many forum messages and phone calls and everyone passing the issue around

 

asking for document upload and giving no way to upload it without PT phone number: 

 

posted documents to NOS, still the invoices come. 
 

20 calls- not one person able to use leadership and just shut down contract! Really a waste of everyone's time and money

Jorge C
Classificação
Reputação 7

Of course procedure followed- as best as possible given nobody is able to clearly action items quickly.

 

equipment returned to shop.

 

many many forum messages and phone calls and everyone passing the issue around

 

asking for document upload and giving no way to upload it without PT phone number: 

 

posted documents to NOS, still the invoices come. 
 

20 calls- not one person able to use leadership and just shut down contract! Really a waste of everyone's time and money

 

I will clarify it for you.

 

Gather the following documents:

  • Contract termination request form. This form must be signed by the person in whose name the contract is signed, and the signature must be the same as that on your identification document.
  • Photocopy of an identification document with signature. If you do not want to send a photocopy of the document, you can just send the termination form. In this case, your signature must be certified by a notary or a lawyer. Or, alternatively, you can go to a store and fill out the personal data confirmation form and present your identification document.

Documents can be:

  • Sent via the email form selected the option send documents for contractual termination
  • Delivered to a NOS Store
  • Sent by post to Apartado 52111, EC Campo Grande, 1721-501 Lisbon

 

Thank you

Ajude a comunidade a encontrar soluções. Marque como "Melhor Resposta" e faça "Like" nos melhores comentários. Siga o meu perfil, através da opção "Seguir", para estar atualizado(a).
M

You are crazy if you ask for signature certified by lawyer. Completely unacceptable game. Documents were sent to lisbon. Best efforts have been done by so many customers and Nos process is discrimination in my opinion

João H.
Reputação 7
Crachá +5

Hello, @Mark Keane 

Tell us to which address have you sent the documents. 

Kind regards

Ajude a comunidade a encontrar informação relevante. Marque como "Melhor Resposta" e faça "Like" nos melhores comentários. Siga os perfis da moderação, através da opção "Seguir", para estar sempre a par das ultimas novidades.
M
  • sent by post mail to Apartado 52111, EC Campo Grande, 1721-501 Lisboa.
João H.
Reputação 7
Crachá +5

Hello, @Mark Keane.

Thank you for the information. We are following up this situation by private message and will reply as soon as possible.

Kind regards

Ajude a comunidade a encontrar informação relevante. Marque como "Melhor Resposta" e faça "Like" nos melhores comentários. Siga os perfis da moderação, através da opção "Seguir", para estar sempre a par das ultimas novidades.

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