Complaint about contract Cancellation

Hello João H. 

You keep telling me to check my private messages and nothing is being resolved there either.

Someone from NOS tried to call me this morning, however they only speak Portuguese. This has been the case for the past 5 months. I am not going to take calls anymore from NOS because my problem have not been solved so far, the opposite, my contract was renewed without my approval in one of these calls.

I will not receive calls from you anymore and I am adding complaints about NOS in Portugal on several platforms who protect the consumers as well as on your reclamation book. I will also add a complaint at Europe level since your are mocking us and trying to steal an EU citizen. You are not honest and if you wanted to resolve this problem you would have solved it right here right now, so you João H.  and Inês B are also not being honest nor are you trying to solve my problem.

I was promised in several calls that I will be able to terminate the contract if I pay the invoices, I have paid 130 Euros after one call and afterwards nobody agreed to cancel my contract.

I was told since May that the contract cannot be terminated. It's only end of July (after I was charged 5 months) that someone told me that I can get a paper from NOS loja and get it signed by my husband to terminate this contract.

I have been lied to since day 1 by all customer support. I don't know if they train you to do this to clients? or you just do it by yourself.

Hello @Maha M.,

We’re apologize for this situation. 

Your request regarding the contract termination as been forwarded to the department of NOS that takes care of this matters.

We’ve received your private message and are taking the means necessary to assist you in this situation.

Thank you for your understanding 

@Maha M. I will assist you in joining whatever EU level complaint you are going to make because this is unacceptable behaviour by a company this large, maybe this is how things are done in Portugal but in the rest of Europe the customer is always right even when they wish to cancel their contract. I can possibly even create a website where we can publicly shame NOS and allow the many others who seem to have this problem to post their issues, NOS should be compensating us for the mental stress and unnecessary billing they continue to do even though you clearly explain to them on multiple mediums that your wish is to stop being their customer.

I will be joining the complaint too. Let me know.

I have the same problem with this scam company. Looking into ways of getting refunds for my time and efforts. The contract that i need to cancel is minimum 6 moths which already passed, but nos is not giving me the termination.

Also the speed of the internet is lower then at Meo

I have the same problem. It looks like this company is a scam. I clearly have chosen a contract with short validity of 6 months to be able to cancel it when i need to. But now they are playing this game. Did anyone find a way to bring this company to legal consequences? If all victims get together we will get our money back, that they overcharged us. Also they should be held responsible for the scam.

I have the same problem, its unbelievable , I have been using different internet providers all around the world but this nos is fighting so hard for the money that they want to steal. I have a contract with short validity, just 6 months which already past but they still try to steal my money and charge for the service that i don’t use.  Horrible company, will never be using them again and will advice my friends as well.

Hello @Alex G,

Thank you for reaching out to us. 

We’ve moved your comment regarding this matter here for the organization of the Fórum.

Please elaborate this situation in a more detailed way.

Thank you 

Hello @Alex G,

When asked to please elaborate this matter, the objective is to better understand the situation.

So there’s no binding period on your contract and you want to terminate it? 

Did you delivered the cancelation form in any NOS Store, or talked to any NOS department letting know of your intention? 

Please elaborate this matter so we can further assist you.

Thank you