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AndyBBB
Kilobyte
December 13, 2023
Respondido

Moving an e-Sim to a new phone - error messages

  • December 13, 2023
  • 5 comentários
  • 292 visualizações

Hi, I have recently upgraded my iphone from 13 to 15. I have an eSim by NOS but I’m getting an error message when I try and transfer the number over OR install it from the initial QR code.

I have read elsewhere that to do this I need to come into the shop, but this seems ridiculous. Is it true?

I’m back in UK for Xmas now and need my PT number as it’s all of my bank log ins 2FA.

Anyway round this?

Melhor resposta por Jorge C

Hello @AndyBBB,

Each voucher (QRCode) can only be used once to associate with a device. In case of changing equipment or other situations that require eSIM activation, a new eSIM will have to be activated.

You can request a 2nd copy of the eSIM at a NOS Store. 

Thank you

5 Comentários

Jorge C
Super User
Jorge CSuper UserResposta
Super User
December 13, 2023

Hello @AndyBBB,

Each voucher (QRCode) can only be used once to associate with a device. In case of changing equipment or other situations that require eSIM activation, a new eSIM will have to be activated.

You can request a 2nd copy of the eSIM at a NOS Store. 

Thank you

AndyBBBAutor
Kilobyte
December 13, 2023

Hi Jorge, thanks for the speedy response, was just double checking it. Pretty wild that if it was 2000 and I had a sim I could just swap it. But it’s 2023 and with technical progress to make our lives easier, we’re onto e-sims - which if I want to swap phones I have to physically travel to a shopping centre, get a ticket, queue up. And don’t have access to my bank for 2-3 weeks till I can. Hot damn haha.

    Jorge C
    Super User
    Jorge CSuper User
    Super User
    December 13, 2023

    I guess it is about security @AndyBBB 

    Take care

    AndyBBBAutor
    Kilobyte
    December 13, 2023

    Yeah, it’s actually quite a nice hidden security feature that stops sim swaps. Which is a big problem especially in tech sector. I just wish I’d done the phone swap bf coming home for xmas!

     

      João H.
      João H.Gestor da comunidade
      Gestor da comunidade
      December 13, 2023

      Hello @AndyBBB, welcome to the NOS Forum.

      We appreciate your message. @Jorge C gave a good help.

      If you have more questions, let us know. We’re always here to help.

      Thank you

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