Hello I got a charge of around 100 EUR after talking for 45 minutes to NOS trying to deactivate my phone line. I was calling from abroad. This is absolutely unacceptable that I am charged so much for talking to customer service and on top of that I had to wait for 45 min on the line and I didn’t even get my topic resolved. I want to file a formal complaint and get reimbursement. How I can I do that ?
Reputação 7
+5
- Gestor da comunidade
- 22367 comentários
-
18 October 2023
Hello
Thank you for reaching out to us. We’re sorry to ear about this situation.
All the costumer support calls made from abroad have the cost os an international call, defined by the service provider.
You can check this information here at NOS website.
Thank you
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