Hi,
I`ve connected to home internet a month ago and after 1 month wifi disappeared, reboot router didnt solved the issue. calling by phone looks like am trying to call a president - no answer by the support. in the store they gave the phone number 800992525 - i was hanging on the line for 10 mins without an answer and all info is in Portuguese which im not able to speak yet, just 2 month in Portugal
ok, i managed to make to wifi discoverable, but still missing access to internet. the guy in the store told that the balance is ok and i still should contact your useless support. awful service experience
+5
Hello
We’re sorry to hear you’re having trouble with the internet service.
We’ll assist you in solving this matter.
Please send us a private message to the
Thank you
Hi
Did you solve your problem? I have the same.
Yesterday I connected NOS Net. It had been working just 3 hours. Any my devices doesn't see wi-fi. Rebooting, changing SSID or visibility, using WPS doesn't help. Router has blue light.
I don't know what to do.
Thx!
Número de Cliente
c************
ID do Serviço
s***************
BR, Alex.
+5
Hello
Thank you for reaching out to us.
Do you have access to the NOS NET APP, or nosnet.pt?
If you do, please check if the Wi-Fi networks are active in the Wi-Fi tab.
Thank you
Hello
Yes, they are active:
+5
Thank you for the feedback
As we understand, none of your devices are able to see the “NOS-DCE0” network, correct?
We recommend you perform a factory reset on the router and, please, try the connection again.
If the issue persists, please send us a private message to the
Thank you
Ive already tried reboot, reset, use NOS troubleshooter. It doesnt help me.
Customer number already sent to
BR, Alex.
+5
Thank you for your feedback
We’ve received your private message and will reply as soon as possible.
Thank you
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