Hello @Emile Beijl,
Thank you for reaching out to us. We’re sorry to hear about this situation.
Have you tried rebooting the router?
We recommend that the router be placed near a window without obstructions, to improve the reception quality.
Please share your feedback with us.
Thank you
Hello @Emile Beijl,
I'm sorry to hear about the challenges you've been facing with customer service. As a comparison I suggest that if possible check the speed using a cell phone since the technology is the same.
Thank you
Cell, WiFi, Ethernet are well known words for me. Ethernet is the fastest option : even then I receive around 5 upload and 1 download speed . I pay for max 40mbps.the router I have also is an old one. As you can see in your system, our tv is also not working . Since February we have no television.
I hope you can solve this issue. Thank you for your help in advance
Hello @Emile Beijl,
Thank you for your feedback.
Can you please share your feedback with us regarding the first comment?
Additionally, can you please elaborate what is happening with the tv service, are there any error messages appearing?
Thank you
Cell, WiFi, Ethernet are well known words for me. Ethernet is the fastest option : even then I receive around 5 upload and 1 download speed . I pay for max 40mbps.the router I have also is an old one. As you can see in your system, our tv is also not working . Since February we have no television.
I hope you can solve this issue. Thank you for your help in advance
Here is detailed information about the advertised speed, maximum speed, normally available speed and minimum speed of the mobile Internet access service (section 3), available for consultation.
As for your TV service not working since February, that's certainly unacceptable.
Please keep in mind that while myself and other users on this forum are here to offer support and suggestions, the responsibility for an official response lies with the community managers.
I hope you're able to find a resolution to your issues soon.
Thank you
Thank you for your reply: I took over the contract from the last tenant and nothing is working. I think a mechanic has to come. Also for the internet: I am still using the oldest router following the NOS shop in Leiria and Caldas.
they can not give me a new model because that is only possible with permission of a mechanic.
you can do a check of the internet connection and could see the speed is nearly zero. Two apps I am using are all the time disconnected and connected.
as you can see in your history: I am busy with this issue for one month. That is not a good service I think
Hello @Emile Beijl,
Thank you for your feedback. We’re here to help.
Can you please share your feedback with us regarding the first comment?
Additionally, can you please elaborate what is happening with the tv service, are there any error messages appearing?
Thank you
Internet is not working properly as you can read earlier: also tv does not work .
Thank you for your feedback @Emile Beijl.
Have you tried rebooting the router?
We recommend that the router be placed near a window without obstructions, to improve the reception quality. Is the router installed in these conditions?
Additionally, can you please elaborate what is happening with the tv service, are there any error messages appearing?
Does the difficulty reside in only one TV set, or more than one?
Thank you
Thank you for your help; I tried everything with the router. Did also the reset. It is an old model. It does not work properly
the tv never worked: it need to be installed. I have the satellite for tv. . Unfortunately I pay a monthly fee for nothing.
Was a couple time a NOS shop: they can do nothing: you have to call NOS. They can give me directly a new router but then you have direct a new contract for 2 years :(
The same they try to do with a new phone with Portuguese number: happy to know that I have to ask specific force stand alone phone otherwise I had again a contract for 2 years. NOS shops are not owned by NOS but it is franchise
We just moved to Portugal. We like this country alot. Unfortunately when i try to call in English to NOS many time the representative is hanging up when i speak English. Pity because normaly spoken Portugees people are very nice to speak with.
I have a problem with our Internet. I took over a contract from the former Tenant. Have been 4 times to a NOS shop in Leiria and Caldas. The can not help me. I have to call. As i mentioned before this does not work.
We have intenet and TV. Tv goes by sateliet disk en Internet by high Poles located in the city. You are depending on there Signal. I find out that i have the oldest router there is. This is the Huawei. The local stores do not want to change it for the lastest model. Normally i need to have 40mbps. I have now an average of 3 when i am lucky.
How is it possible that an organization like NOS have such a behaviour.
I hope that someone can help me in this case because i need internet for my work
Thank you.
Hi Emile,
I live in São Martinho do Porto for about 6 years now and unfortunately I must say that the problem is widespread, no matter the operator, the problem as I found out is structural and at night the internet automatically becomes horrible. Having 3mbps at night is sometimes lucky, I often get less than 1mbps, particularly at times of greater population affluence such as summer, Christmas and New Year's Eve. The hope is that with the installation of fiber that has been implemented since January 2024 this can improve significantly, because even in economic terms this is a disgrace for the town, what company or entrepreneur can establish itself in a location these days without good communication networks. A shame!
Thank you for your reply and help, Rui.
Do you know how i can solve the issue with my TV. Is there a direct email address which i can send a message to speak with them about this issue. Or can i do this on this Website?
Hello @Emile Beijl,
Thank you for your feedback regarding this matter. We’ll assist you on solving this matter.
Please send us a private message to the @Fórum profile with your NOS Costumer Number, and taxpayer number.
Thank you
