help needed regarding nos package

Hello @THOMAS MATTHEWS,

Thank you for reaching out to us.
Personal information was redacted from your comment for your protection.

Please detail us the situation and what is happening.

Thank you

I received an email from you dated 10/08 inviting me to change my current package to one with 200mbps with no box costing 31.99euros per month for 24 months I want to agree to this new package but when I proceed  online it sends a security code to a mobile number and you need to enter that to complete the change.  However I have never had a Portuguese mobile number and I recall when signing up with NOS many years ago the person I dealt with entered a number for me - 927900208 - but as i say I do not have that mobile number.  So - I am stuck in that I want this new package offered in the email 10/08 but cannot do it online as I need a code that is sent to a mobile number I do not have.  So - can you please authorise this change based on this message.

I am not back in Portugal (we have an apartment in Guia) until 3 October but this new deal needs to be agreed by 27 August - so can you help please.

I have other questions but they can wait   Many thanks Joao    Tom Matthews

Thank you for your feedback @THOMAS MATTHEWS,

We’ll assist you on the process.

Please send us a private message to the @Fórum profile with your NOS Costumer Number and taxpayer number.

Thank you  

Many thanks Joao.  I have just sent a private message so hopefully that will be received.  Can you please confirm to me via my email when the change has been made.

Anyway - very impressed with your service - well done

Tom Matthews

Thank you for your feedback @THOMAS MATTHEWS,

We’re happy to hear your pleased with the provided service and support. 

We’ve replied to your private message with more information regarding this matter. 

Thank you 

I sent you some private messages over the weekend.  Can you please reply quickly as the package that was offered to me will expire later tonight

Hello @THOMAS MATTHEWS,

Sorry for the late reply.

We’ve replied to your request through private message and asked some questions so we can further assist you on this matter.

Please let us know if you were able to receive the confirmation code on the provided number.

Thank you 

Thanks  I have replied to the private message  The new number does not receive the confirmation code - ===  it is still sending it to the mobile number that has been deleted