Boa noite @miguelms,

Sugiro que ligue 16100 para apoio ao serviço de empresas.

Obrigado

Boa noite,

Agradecemos a sua mensagem  @miguelms.

Em alternativa à recomendação do @Jorge C, envie-nos, por favor, uma mensagem para o perfil @Fórum com o seu número de cliente.

Obrigado

Ola I have a chita hub 5 router with port 4 activated  bridge mode- firmware revision 7.2.4.9.1b5.Im trying to connect a PF sense router to this port on the nos router but am not able to get a IP assigned to the PF sense router (Wan) Are you able to run a second public if from this nos  router and / would nos be able to share the respective IP details to connect through this router as I cannot trust nos router for my setup I currently have.Home client I can share my account details once I get a answer I can also try go to nos offices if required.

Hello @Maria Vera Caetano,

Thank you for reaching out to us.

Can you please elaborate your request? 

Is the goal to connect a second router to the NOS terminal? 

Thank you

Hi yes the goal is to connect a second router (non- nos) via the bridge port 4 which will allow me more features and better security. Await your reply .

Thank you for the feedback @Maria Vera Caetano,

After activating the Lan 4 bridge on the NOS router, and connecting your router, it’s not getting internet access through the second one? 

Thank you

Hi Joao I have had this gateway connection online on the gateway yesterday already , but I am still not able to ping 1.1.1.1/8.8.8.8 all packets not received,added a small screenshot.All help regarding this would be appreciated to get this up and running.

Update - I have reset the nos router back to factory and set it up again on bridge mode port 4. I have gateway online, I am able to ping nos gateway from PF sense no loss of packets, but not able to ping external websites.

You cannot ping outside the LAN? that means u dont have internet access… 

do you have internet accessin general? or is it that the issue is that you cannot ping specific services? 

I would say that is a firewall issue, blocking some services that considers to not be safe but more details would be great! 

um bem haja 

The problem has been resolved ,thanks for all the comments.

Thank you for your feedback, @Maria Vera Caetano 
We are happy that the situation has been resolved. Any questions you have, talk to us.