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Internet problems?


Our internet not working. In Loule district.
Anyone else having problems?

Melhor resposta por Jose Rodrigues

Good morning, unplug the power cord from the Router and reconnect it 5 seconds later. If it does not resolve, call the 16990 NOS free call service and expose the problem
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8 Comentários

Jose Rodrigues
Super User
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  • Super User
  • 22114 comentários
  • Resposta
  • 18 de outubro de 2018
Good morning, unplug the power cord from the Router and reconnect it 5 seconds later. If it does not resolve, call the 16990 NOS free call service and expose the problem

juli89
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  • Megabyte
  • 2065 comentários
  • 18 de outubro de 2018
@Foxey, is it back to normal? what kind of internet do you have?

  • Kilobyte
  • 3 comentários
  • 19 de outubro de 2020

Our internet has been off for hours - tried unplugging it, removing battery etc. My computer tries to connect and see it exists but is not getting an IP address. Im in Salema 8650-199.


Jose Rodrigues
Super User
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  • Super User
  • 22114 comentários
  • 19 de outubro de 2020
Linda Cook escreveu:

Our internet has been off for hours - tried unplugging it, removing battery etc. My computer tries to connect and see it exists but is not getting an IP address. Im in Salema 8650-199.

Call 16990 technical support free call from NOS network so that the Operator can check the reason for not having the internet. Refers to fixed intenter?


Ana P.
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  • Moderador
  • 12824 comentários
  • 19 de outubro de 2020

Hello @Foxey, @Linda Cook​​@juli89 e @Jose Rodrigues

@Linda Cook and @Foxey, does the difficulty that has been reported still persist?
We look forward to your feedback.

Thank You 


  • Kilobyte
  • 3 comentários
  • 21 de outubro de 2020

Yes we’re still having problems. We went to the shop in Lagos and bought a new router - but still no luck. Signal is dropping out every minute or so. I can’t call your support number as I only have a UK mobile. 


  • Kilobyte
  • 3 comentários
  • 21 de outubro de 2020

My neighbor was told NOS cannot provide a signal to Salema any more - just moments before we were sold a new router!!! Is this true?


Ana P.
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  • Moderador
  • 12824 comentários
  • 22 de outubro de 2020

Hi @Linda Cook

We can help you. 
We ask that you send us a private message with your NOS customer number to @Fórum, please.

Thank you 


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