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Fix the worst internet


Hi!

 

Nos service is the worst I ever met.

I’m paying you for the top speed of the internet that breaks the connection every minute. I need the technician to come and fix this and make sure that the coverage in all places of the house is good.

I don’t want to stay on the support line for 40 minutes waiting when somebody answers and then paying hundreds of EUR for this to my mobile operator. Please, arrange the visit to my place ASAP based on my account information.

Melhor resposta por Guimas

Is it fiber or satelite?

Nos will not make sure that you have good coverage everywhere. They put 1 router only. It might not be enough to have good coverage.

For that they sell this service: https://www.nos.pt/net/wi-fi-total

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3 Comentários

Guimas
Super User
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  • Super User
  • 12486 comentários
  • Resposta
  • 4 de julho de 2024

Is it fiber or satelite?

Nos will not make sure that you have good coverage everywhere. They put 1 router only. It might not be enough to have good coverage.

For that they sell this service: https://www.nos.pt/net/wi-fi-total


Jorge C
Super User
  • 8776 comentários
  • 4 de julho de 2024

Hello @Roman Matsukatov,

First of all, please moderate your speech, so that we can help you, please describe the situation.

Thank you.


João H.
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  • Gestor da comunidade
  • 31335 comentários
  • 4 de julho de 2024

Hello @Roman Matsukatov,

Thank you for your message. 

As shared, we install one router in a area of the house chosen by the costumer. Is the router is not sufficient for a full coverage of the house, we recommend you subscribing to the NOS Wi-Fi Total service:

Please detail us the issue your facing while using the internet service.

Thank you