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I have payed/topup for my mobile internet but dont see the result yet at my NOS area.


Hello, I did a topup for my mobile internet (XL) via my bank (topup section)>
At the bank (as I see on internet) the payment went well.
But when I login to my personal/client area of the NOS.pt site I see that my number  has not been updated yet (after a day).
Why is that? 

(Note that I did the topup for my visit tomorrow and the number/mobile receiver is not in use since I switch it on when I arrive. So is it because the apparatus is still off. And in that case, will it be topped when I switch the apparatus on?)

 

Please inform. 

Best regards.
JP


3 Comentários

Reputação 7
Crachá +6

Welcome to Fórum NOS @JEAN PAUL VERDIJK

Let's help you!
Please send us your customer number to the @Fórum by private message, please.

Thank you

how do I contact?
 

Número de cliente NOS

 

Reputação 7
Crachá +6

Hello @JEAN PAUL VERDIJK

To send us your customer number, simply login to the @Fórum profile and then select the "enviar mensagem" option. 

Thank you 

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