Desbloqueio Router Huawei B311-221

NOS support team,

I’m from Ukraine and purchased your router to user 4G internet. Now I’m going back to Ukraine and would like to take that router with me to use it in Ukraine, however it’s locked to your network. I need an unlock code or a unbranding firmware, so I can use it in Ukraine.

Please let me know what I need to do to get that.

Good evening @Petro Moskvych,

Could you provide the brand and model of the router along with the type of contract you made?

Thank you

Hello @Petro Moskvych,

Thank you for reaching out to us. 

Every device sold after July 2016 is unlocked form service provider.  Did you try inserting another card in it?

Thank you

Hello Joao,

It is NOS branded and yes I have tried using a different SIM, I get a message about unlock code needed. The IMEI of the router is 869180049303167 with a SN MCNUT20827002317.

Hello @Petro Moskvych,

Thank your feedback. We’ll assist you.

Please send us a private message to the @Fórum profile with your preferred phone number for contact.

Thank you

Boa tarde,

Tenho um router huawei B311-211 da rede NOS.

Gostaria de saber se é possivel a facultação do codigo de desbloqueio.

IMEI 869547048903876

Boa noite @Luis1997,

Por favor, informe se adquiriu o equipamento depois de Julho de 2016.

Obrigado

Sim adquiri o equipamento este mês 

Todos os telemóveis e equipamentos de internet móvel vendidos pela NOS são desbloqueados, desde que adquiridos após Julho de 2016.

Obrigado 

Certo mas este que adquiri este mês vem bloqueado e pede o código de desbloqueio