Cancellation Procedure Unfair

Can you advise how i write a complaint to NOS as I have called all the lines and its only Portugese and I only speak English.

I have been to the NOS shop 5 times about the concern and they advise I speak to the number they give and again no one speak english.

I wrote in the complaint book in the NOS shop and they said they would call again it was a call from someone who could not communicate in english.

just want to know how i communicate to NOS by email.

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Hello @Frustrated customer,

Thank you for reaching out to us. We’ll assist you in this matter.

What seems to be the problem?

Thank you

Hello @Frustrated customer,

Thank you for reaching out to us.

Please send us a private message with you NOS Costumer Number to the @Fórum profile.

We’re glad to assist you here at Fórum NOS.

Thank you.

Conheça todas as funcionalidades da my NOS