Hello @Nethaji,

Thank you for reaching out to us.

Please tell us to which service provider are you currently connected. 

Are you unable to make phone calls and send SMS? 

Thank you 

Hi . Am not able to make or receive any calls and sms. Not able to any network. When I tried to attach airtel ( your sim does not allow to attach this network.) Same error message I get for all operator ( airtel , Vodafone, JIO). My mobile number 351 **************. ( esim) . Usually it was working on airtel until November 27 2023. 

 Can you please check did somebody deleted my sim subscription from subscriber profile in HSS? 

Hello @Nethaji,

Thank you for your feedback.

Please send us a private message to the @Fórum profile with your cellphone number.

Thank you

Hello @João H. . I cannot type more than 3 character in forum. I have no idea how you develeop this kind of message support. I already shared my mobile number here. +351 *********  Please let me know. Why I.cannot latch my sim card to service. ? 

Thank you for your feedback @Nethaji.

Your messages we’re edited in order to protect your personal information.
Please be aware that you’re in a public forum, where any registered or unregistered user as access to.

We do not replicate the issue that you described. To send a private message please select here.

Thank you

Can you please share or sent me the email.id mine is **********************.so I can send my actual issue over email. Your private  chat service is dead. Not useful at all.. please help. Else I have to throw your nos sim card away. I have no other choice. 

Hello @Nethaji,

Please tap on the profile @Fórum and choose “enviar mensagem” also refrain for sharing private information in this public forum.

Thank you

Hello @Nethaji,

Personal information was redacted from your comment for your protection.

We’ve received your private message and will reply to it as soon as possible. There’s no email address we can provide for costumer support, you can consult all the means of communication available here.

Thank you