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falha da internet em gaia


Incrível, passaram-se quatro horas desde que a Internet falhou em Gaia e ainda não resolveram? Péssimo serviço!

Melhor resposta por João H.

Thank you for your feedback ​@LR2010.

Since an incident is detected in the network, all efforts are pulled to solve it as soon as possible.

It’s important to keep in mind that some situations in public property require policing which takes time and its outside os NOS’s control.

Thank you for your understanding 

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7 Comentários

Mário P.
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  • Gestor da comunidade
  • 29069 comentários
  • 21 de janeiro de 2025

Boa noite, ​@LR2010
Lamentamos o transtorno. 

A situação está em fase de resolução e contamos repor o serviço mais rápido possível. 
Obrigado, 


  • Kilobyte
  • 2 comentários
  • 21 de janeiro de 2025

I am experiencing the same issue since last night in Gaia due to the ongoing construction. I was informed that it should be resolved by around 8 PM today.

My question is: why weren’t we notified about this incident beforehand so we could arrange a temporary solution to continue working?

Please keep us informed in advance and provide regular updates on the progress of the resolution.


Mário P.
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  • Gestor da comunidade
  • 29069 comentários
  • 21 de janeiro de 2025

@RAMZI LAABIDI, If it had been possible to foresee that there would be a breakdown, we would have made every effort to ensure there was no downtime.
The fault has been identified and we reactively identified the situation, so the fault is currently in the resolution phase.

Best Regards, 


  • Autor
  • Byte
  • 1 comentário
  • 21 de janeiro de 2025

I agree with you Ramzi! These issues are serious; there are people depending on the NOS service to be able to work! When you identify the problem, you should resolve it as quickly as possible. Four hours to solve this situation is unacceptable. I will cancel my service with NOS.


João H.
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  • Gestor da comunidade
  • 28839 comentários
  • Resposta
  • 21 de janeiro de 2025

Thank you for your feedback ​@LR2010.

Since an incident is detected in the network, all efforts are pulled to solve it as soon as possible.

It’s important to keep in mind that some situations in public property require policing which takes time and its outside os NOS’s control.

Thank you for your understanding 


  • Kilobyte
  • 2 comentários
  • 21 de janeiro de 2025

I think the service has been restored now, im connected now and it looks stable.


João H.
Forum|alt.badge.img+6
  • Gestor da comunidade
  • 28839 comentários
  • 22 de janeiro de 2025

Hello ​@RAMZI LAABIDI,

We're happy to hear that everything has been sorted out.

If you have any more questions, please let us know. We're always here to help.

Best regards,