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English help line

  • 14 de dezembro de 2024
  • 1 comentário
  • 25 visualizações

Hello,

in June NOS service was transfered from previous owner to us, we also filled in and signed a direct debit agreement in NOS office. Since then, I did not receive any invoice and no money was debited from my account, I was only able to send bank transfer when previous owner forwarded me an invoice.

A month ago the internet stopped working. As we are not permanently living at Madeira, I tried to call Help line, however it is only in Portugueese with no possibility to switch to English.

How to solve this issue for non-portugueese speaker remotely?

thank you

 

1 Comentário

João H.
Forum|alt.badge.img+6
  • Gestor da comunidade
  • 31335 comentários
  • 16 de dezembro de 2024

Hello ​@Jiri Vorel,

Thank you for reaching out to us. We’ll assist on analysing this matter.

Please send us a private message to the ​@Fórum profile with your:

  • NIF;
  • NOS Costumer Number;
  • IBAN; 

Thank you