Hello
Sorry that i write in English, today I receive a email and sms for the payment of may. I use the reference in the email and SMS to pay my bill. But now I logged into my account, i see that is still unpaid, and I checked there the details, the ENTRADA and reference is totaly different then in the SMS and MAIL.
And i already paid. What to do?
Respondido
Payment
Melhor resposta por M. Alexandre
Hi HDR197,
Are you sure that email and sms you received are really from NOS, in place of some scheme or spoofing?
Very odd the fact of the payment references be different. I recommend that you keep the sms and email, just in case. Also you should contact NOS by phone to be sure that your payment ref. that you used is authentic.
Anyway, you must wait until 24h to see the update in your Client Area.
Best of luck!
Ver pergunta inicialAre you sure that email and sms you received are really from NOS, in place of some scheme or spoofing?
Very odd the fact of the payment references be different. I recommend that you keep the sms and email, just in case. Also you should contact NOS by phone to be sure that your payment ref. that you used is authentic.
Anyway, you must wait until 24h to see the update in your Client Area.
Best of luck!
Hi HDR197,
Are you sure that email and sms you received are really from NOS, in place of some scheme or spoofing?
Very odd the fact of the payment references be different. I recommend that you keep the sms and email, just in case. Also you should contact NOS by phone to be sure that your payment ref. that you used is authentic.
Anyway, you must wait until 24h to see the update in your Client Area.
Best of luck!
Are you sure that email and sms you received are really from NOS, in place of some scheme or spoofing?
Very odd the fact of the payment references be different. I recommend that you keep the sms and email, just in case. Also you should contact NOS by phone to be sure that your payment ref. that you used is authentic.
Anyway, you must wait until 24h to see the update in your Client Area.
Best of luck!
Hi,
Thanks for your answer. Yes I am positive it is from NOS and not a spoof
Obrigado!
Kind regards,
Henry
Thanks for your answer. Yes I am positive it is from NOS and not a spoof
Obrigado!
Kind regards,
Henry
1 pessoa gostou
Hello, Today i received bill from NOS but by mistake i paid on my old reference number. please tell me what is solution of this problem??
+6- Gestor da comunidade
- 29457 comentários
Please inform us the NOS invoice number,
Best regards,
FT 202416/1677016 its my new august invoice number but by mistake i paid on this old july invoice number FT 202416/1464402. what is solution??
I can’t see invoices in my Nos account. your system not working. please solve my problem. If my agust bill paid, please tell me. and send on email.
+6- Gestor da comunidade
- 29457 comentários
We confirm the receipt of the payment via Multibanco on August 6th, 2024, for the invoice you indicate,
Best regards,
+6- Gestor da comunidade
- 29370 comentários
Hello
Thank you for your message.
Yes, the payment was allocated to the open invoice. There are no amount due in your contract.
Thank you
Hello, i need you help. i can to cancel any contract because its very costly and when i went to your Nos help centre they said me that you can't take black friday offer. now i am using 21€ per month plan but i want to change in 16€.
+6- Gestor da comunidade
- 29370 comentários
Hello
Thank you for reaching out to us.
If you have a contract with a loyalty period, the cancelation has costs. You can check those in my.nos.pt or in your invoice.
Thank you
+6- Gestor da comunidade
- 29370 comentários
Hello
Thank you for your feedback. We’ll assist you.
Please send us a private message to the
Thank you
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