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Problem with receiving SMS from NovoBanko in roaming


Dear Friends,

 

I'm not receiving SMS from NovoBanko. I'm currently in Kazakhstan and using roaming.

However, I am receiving SMS from other users, and voice calls are working fine.

 

Please, help me receive SMS from NovoBanko.

 

My telephone number is 93********

 

Thank you very much!

 

5 Comentários

João H.
Forum|alt.badge.img+6
  • Gestor da comunidade
  • 31493 comentários
  • 3 de outubro de 2023

Hello @Andrey Yan,

We will help you. 🙂

We've hidden your mobile number to protect your data. Restart your phone and if you can, insert your SIM card again.

Let us know if it worked.

Best regards


  • Autor
  • Kilobyte
  • 2 comentários
  • 3 de outubro de 2023

Dear João,
 

I turned off the phone. Took out the SIM card. Then put the SIM card back into the phone. But I still don't receive SMS from NovoBank. I checked, SMS from other people (local and from Portugal) and voice calls are working perfectly.

Please help me solve this issue. Thank you very much!


João H.
Forum|alt.badge.img+6
  • Gestor da comunidade
  • 31493 comentários
  • 4 de outubro de 2023

Hello,

Thank you for your feedback @Andrey Yan.

Please check if the phone number your using is authorized by your bank, through your homebanking app.

Thank you


  • Autor
  • Kilobyte
  • 2 comentários
  • 4 de outubro de 2023

My telephone number is authorized in the Novobanko and the bank's app. I used to receive SMS from the bank, but since the beginning of this summer, I have stopped receiving SMS.

During this time, I am in Kazakhstan in roaming.

Please help me. 


João H.
Forum|alt.badge.img+6
  • Gestor da comunidade
  • 31493 comentários
  • 4 de outubro de 2023

We apologize for the situation, @Andrey Yan, and want to help you.

Please, send us a private message to the @Fórum profile with your phone number.

Thank you for your understanding


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