Hello @Andrey Yan,

We will help you. 

We've hidden your mobile number to protect your data. Restart your phone and if you can, insert your SIM card again.

Let us know if it worked.

Best regards

Dear João,
 

I turned off the phone. Took out the SIM card. Then put the SIM card back into the phone. But I still don't receive SMS from NovoBank. I checked, SMS from other people (local and from Portugal) and voice calls are working perfectly.

Please help me solve this issue. Thank you very much!

Hello,

Thank you for your feedback @Andrey Yan.

Please check if the phone number your using is authorized by your bank, through your homebanking app.

Thank you

My telephone number is authorized in the Novobanko and the bank's app. I used to receive SMS from the bank, but since the beginning of this summer, I have stopped receiving SMS.

During this time, I am in Kazakhstan in roaming.

Please help me. 

We apologize for the situation, @Andrey Yan, and want to help you.

Please, send us a private message to the @Fórum profile with your phone number.

Thank you for your understanding