Dear Friends,
I'm not receiving SMS from NovoBanko. I'm currently in Kazakhstan and using roaming.
However, I am receiving SMS from other users, and voice calls are working fine.
Please, help me receive SMS from NovoBanko.
My telephone number is 93********
Thank you very much!
+5
We apologize for the situation,
Please, send us a private message to the
Thank you for your understanding
My telephone number is authorized in the Novobanko and the bank's app. I used to receive SMS from the bank, but since the beginning of this summer, I have stopped receiving SMS.
During this time, I am in Kazakhstan in roaming.
Please help me.
+5
Hello,
Thank you for your feedback
Please check if the phone number your using is authorized by your bank, through your homebanking app.
Thank you
Dear João,
I turned off the phone. Took out the SIM card. Then put the SIM card back into the phone. But I still don't receive SMS from NovoBank. I checked, SMS from other people (local and from Portugal) and voice calls are working perfectly.
Please help me solve this issue. Thank you very much!
+5
Hello
We will help you. 🙂
We've hidden your mobile number to protect your data. Restart your phone and if you can, insert your SIM card again.
Let us know if it worked.
Best regards
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
