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Megabyte
April 5, 2023
Respondido

Como ancelar contrato NOS?

Boa tarde, Eu gostaria de cancelar o meu contrato NOS efeito imediato Obrigado Numéro de cliente : ***********

    Melhor resposta por Jorge C

    Hello @John S,

     

    1. The easiest way to cancel your service is to ask one specialist staff to call you free of charge .

     

    1. If you prefer, you can call +351 931 699 000 or 16990 and choose the Deactivation option .

     

    1. Alternatively, you can apply in person or by post:
    • Gather the following documents:
    • Termination of contract application form. This form must be signed by the person in whose name the contract is, and the signature must be the same as on your identification document;
    • Photocopy of an identification document with signature . If you do not want to send a photocopy of the document, you can only send the termination form. In that case, your signature must be certified by a notary or a lawyer. Or, alternatively, you can go to a store and fill in the personal data confirmation form with your identification document.
    • Documents can be:
    • sent through the email form by selecting the option  Send documents for contractual termination
    • delivered to a  NOS store
    • sent by mail to Apartado 52111, EC Campo Grande, 1721-501 Lisbon

     

    Maybe the team at the @Fórum can help you, they usually do 😊

     

    Thank you

     

    27 Comentários

    Mário P.
    Gestor da comunidade
    April 12, 2023

    Yes, your order is still being processed, @John S.

    Your order is registered under the number 000131972330

    Best Regards, 

    Ajude a comunidade a encontrar informação relevante. Marque como "Melhor Resposta" e faça "Like" nos melhores comentários.
    John SAutor
    Megabyte
    April 14, 2023

    Hello all!

     

    I received a call regarding my contract cancellation. 

    I was told by Edgar that I need to write down a letter saying that I wish to cancel my contract and sign it, then send it to an address in Lisbon. 

     

    Is this the correct address ? Reneffa Levre 

    52121

    Loja CTT 

    Sao Joao de Drito

    1721-962

    Lisboa

     

    I have to say this is the most confusing and inconvenient process to cancel a phone contract I've ever seen. 

    NOS should change this process. 

     

     

     

     

     

     

     

    Jorge C
    Super User
    Jorge CSuper UserResposta
    Super User
    April 14, 2023

    Hello @John S,

     

    1. The easiest way to cancel your service is to ask one specialist staff to call you free of charge .

     

    1. If you prefer, you can call +351 931 699 000 or 16990 and choose the Deactivation option .

     

    1. Alternatively, you can apply in person or by post:
    • Gather the following documents:
    • Termination of contract application form. This form must be signed by the person in whose name the contract is, and the signature must be the same as on your identification document;
    • Photocopy of an identification document with signature . If you do not want to send a photocopy of the document, you can only send the termination form. In that case, your signature must be certified by a notary or a lawyer. Or, alternatively, you can go to a store and fill in the personal data confirmation form with your identification document.
    • Documents can be:
    • sent through the email form by selecting the option  Send documents for contractual termination
    • delivered to a  NOS store
    • sent by mail to Apartado 52111, EC Campo Grande, 1721-501 Lisbon

     

    Maybe the team at the @Fórum can help you, they usually do 😊

     

    Thank you

     

    João H.
    Gestor da comunidade
    April 14, 2023

    Hello @John S,

    Thank you for reaching out to us. 

    @Jorge C gave a good help on this matter.

    Is you need further assistance please send us a private message to the @Fórum profile with you phone number.

    Thank you

    Ajude a comunidade a encontrar informação relevante. Marque como "Melhor Resposta" e faça "Like" nos melhores comentários. Siga os perfis da moderação, através da opção "Seguir", para estar sempre a par das ultimas novidades.
    John SAutor
    Megabyte
    April 15, 2023

    Effectively, I'm back to square one now. I have to call NOS to ask them to cancel my contract. They'll call be back, and explain that I'll have to send them the documents - despite the fact that your post suggests I don't need to. 

     

    Any other operator I've used in the past, in the UK and in France, the contract has ended the day I've called them. 

     

    With NOS, you have to expect calls from NOS, sign documents and send it off. 

     

    I'll be calling Monday, and by God I hope this gets sorted. 

    Mário P.
    Gestor da comunidade
    April 15, 2023

    We understand @John S.
    But to proceed with the cancellation of the service it is necessary to formalize the request.

    Best Regards, 

    Ajude a comunidade a encontrar informação relevante. Marque como "Melhor Resposta" e faça "Like" nos melhores comentários.
    Petabyte
    April 15, 2023

    Effectively, I'm back to square one now. I have to call NOS to ask them to cancel my contract. They'll call be back, and explain that I'll have to send them the documents - despite the fact that your post suggests I don't need to. 

     

    Any other operator I've used in the past, in the UK and in France, the contract has ended the day I've called them. 

     

    With NOS, you have to expect calls from NOS, sign documents and send it off. 

     

    I'll be calling Monday, and by God I hope this gets sorted. 

    You can send the scanned documents signed by that form:

    https://www.nos.pt/content/dam/nos/assets/pdfs/NOS_Formulario_denuncia_contrato.pdf

    If that dont work simply send it on the complaint book:

    https://www.livroreclamacoes.pt/Inicio/

    This one has an english version 🙃

     

    ROR00000000044710347 @EuSó reclamei de novo para saber se a provedoria me explica a dualidade de critérios.
    John SAutor
    Megabyte
    April 18, 2023

    Effectively, I'm back to square one now. I have to call NOS to ask them to cancel my contract. They'll call be back, and explain that I'll have to send them the documents - despite the fact that your post suggests I don't need to. 

     

    Any other operator I've used in the past, in the UK and in France, the contract has ended the day I've called them. 

     

    With NOS, you have to expect calls from NOS, sign documents and send it off. 

     

    I'll be calling Monday, and by God I hope this gets sorted. 

    You can send the scanned documents signed by that form:

    https://www.nos.pt/content/dam/nos/assets/pdfs/NOS_Formulario_denuncia_contrato.pdf

    If that dont work simply send it on the complaint book:

    https://www.livroreclamacoes.pt/Inicio/

    This one has an english version 🙃

     

    Thank you, much appreciated

    Do you have the NOS email I would need to send this form to? Or maybe a full address I might be able to send it by post to?

     

    Thanks again!

    Jorge C
    Super User
    Super User
    April 18, 2023

    Hello  @John S,

     

    Like I said above.

    • Documents can be:
    • sent through the email form by selecting the option  Send documents for contractual termination
    • delivered to a  NOS store
    • sent by mail to Apartado 52111, EC Campo Grande, 1721-501 Lisbon

     

    Thank you

    John SAutor
    Megabyte
    April 18, 2023

    Right, but this is a completely different address to that which your colleague Edgar from NOS told me by phone. I've sent a handwritten letter to the address he gave me (which is what he asked for). 

     

    This whole process is extremely confusing, and I can't imagine how it is for those who don't have a basic level of Portuguese.