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Ola, e desculpe, eu falo um pouco de portugues.  In fact, that’s probably why I’m running into these problems.

I was subscribed to get a phone as well as a phone number and data plan from NOS, but after 4 months of waiting I’ve decided to buy my own.  I inserted the NOS SIM card into the new phone, but it wants a PIN number.  That makes sense.  I have the NOS APP on my US phone and attempted to associate the service, but it wants to send a text to the number… of the SIM card that I’m trying to unlock. 

I can’t get the text message from the number of the SIM card because I can’t unlock the SIM card, and I can’t get the SIM PIN without having the account associated.

I can’t call in because I lack a working comprehension of Portuguese, so the call tree doesn’t get me where I need to go--and so far, the unfortunate support representatives I’ve gotten on the phone haven’t spoken English.  (Not their fault at all.)

How do you set up the SIM card the first time so you can associate your home internet and your mobile number to your NOS APP account?  

Muito obrigado!

Chad 

Usually calling 16990 you are forwarded to a english speaking person. Theres an hotline for that

Good afternoon @Chadwick Raines,

In order to setup you sim card for the first time you need to be in Portugal.

Thank you

Hello @Chadwick Raines 
We apologize for the delay in our response.
Please let us know if the difficulty still persists.

I have called that number, Guimas, but the automation is entirely in Portuguese and unfortunately I don’t understand what the questions are that are being asked.  My Portuguese is at a toddler’s level, unfortunately! 🤣

Jorge, I am in Portugal, so that’s not a problem.

Mario, the difficulty still persists. 

As an update: I did get to a person who did not speak English, she said she’d transfer me, and then after 20 minutes on hold I was disconnected.  

@Mário P. Is it possible for me to contact you through private message to discuss this further?

As an update: I did get to a person who did not speak English, she said she’d transfer me, and then after 20 minutes on hold I was disconnected.  

@Mário P. Is it possible for me to contact you through private message to discuss this further?

 

Good afternoon @Chadwick Raines,

The PIN you are looking for is written in the package that came with the SIM card.

Good luck

Hi  @Jorge C , that’s what I thought but the two five digit numbers I tried both gave me incorrect PIN errors.  Now the phone is locked and I need a PUK.

The PIN and PUK are in the same place.

Thank you

Unfortunately the packet that had the SIM card in it doesn’t seem to have an eight digit number on it, at least not only eight, which the phone says should be the PUK’s length.  But thank you, @Jorge C .  I think I’ll just need to keep calling and pray someone who speaks English answers the phone.

Is there an email address for customer support?

I believe we are writing in English 😊

Thank you

Haha, that’s true!  We are!  (And I’m incredibly grateful for it.) 

Thanks for all your help, @Jorge C !

We are glad that @Jorge C  was of a good help.
Any questions, talk to us.
For a question of organization and not to be left unanswered in my absence, please send it to the profile @Fórum. 
Best Regards, 

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