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Subject: Cancellation of WiFi Service and Dispute over Billing

 

Dear Sir/Madam,

 

I am writing to bring to your attention that I, Sahil Thakur (Finance Number: ***********), canceled my WiFi service on November 23, 2024. I returned all the equipment, including the WiFi broadband device, to your store, Mantijo. Your representative provided me with a paper confirming the closure of my WiFi service, which I signed.

 

However, I have received a new bill for the WiFi service. I would like to emphasize that I will not pay this bill, as I have already canceled the service. I request that you take immediate action to correct this error and stop sending me bills.

 

If I continue to receive bills, I will be forced to file a complaint against your company. I hope you understand that canceling a service should result in no further billing.

 

I have paid only the 25 euros, for which I have a paper receipt from your store. I will not pay any additional amounts.

 

Please look into this matter urgently and take necessary actions to resolve the issue.

 

Sincerely,

 

Sahil Thakur

 

Finance Number: **********

Depending on the billing cicle, you will probably need to pay one more bill after cancelation. So im assuming the value is correct

Hello ​@Sahil thakur,

Thank you for your message. 

​@Guimas gave a good help regarding this matter. 
Personal information was redacted from your comment for your protection. Since Fórum NOS is a public forum, we recommend that you do not share personal information.

Please share with us what was your billing cycle, and in which date was the contract terminated.

Thank you 

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