1Gbps Offer… For Internet

Hello @Oliver Portugal, 

You can only revert the service and not terminate.
So, after changing the traffic, it is necessary to reset the router for it to update.

Best regards, 

Hi @Mário P. ,

how do i reset the Router? Do i have to do a backup beforehand?

Thanks for your help.

You grab a toothpick and go at the back press “ reset “.

Thanks, still not getting the 800Mbs minimum as described in the contract. 

Are you doing the speetest with a cable directly in your pc?

Using my iphone 13 Pro Max with a Mesh Network.

Hello, @Oliver Portugal.

For connections made via wireless, the speeds depend mostly on the terminal equipment, namely, and for example, supported standards, as well as the various factors that, due to the nature of the service, can influence.
Hardware characteristics are important, such as RAM, CPUs, RAM speed and network card. Simultaneous background applications, software settings and the operating system will also influence speeds.
Therefore, we suggest that you check a speed test with a computer connected directly to the router.

Best Regards, 

I‘ve connected my computer with a LAN Cable with nearly the same results. Please revert my Service back to 500 Mbps. Thank you. 

@Oliver Portugal, in order to be able to help us, we ask that you send a private message with your NOS customer number or the taxpayer number for the @Fórum, please.

Best Regards