ping is unstable

ping 8.8.8.8

PING 8.8.8.8 (8.8.8.8) 56(84) bytes of data.

64 bytes from 8.8.8.8: icmp_seq=1 ttl=59 time=26.7 ms

64 bytes from 8.8.8.8: icmp_seq=2 ttl=59 time=82.8 ms

64 bytes from 8.8.8.8: icmp_seq=3 ttl=59 time=26.5 ms

64 bytes from 8.8.8.8: icmp_seq=4 ttl=59 time=514 ms

64 bytes from 8.8.8.8: icmp_seq=5 ttl=59 time=26.3 ms

64 bytes from 8.8.8.8: icmp_seq=6 ttl=59 time=237 ms

64 bytes from 8.8.8.8: icmp_seq=7 ttl=59 time=28.7 ms

64 bytes from 8.8.8.8: icmp_seq=8 ttl=59 time=143 ms

64 bytes from 8.8.8.8: icmp_seq=9 ttl=59 time=26.2 ms

64 bytes from 8.8.8.8: icmp_seq=10 ttl=59 time=29.0 ms

64 bytes from 8.8.8.8: icmp_seq=11 ttl=59 time=30.2 ms

64 bytes from 8.8.8.8: icmp_seq=12 ttl=59 time=25.1 ms

64 bytes from 8.8.8.8: icmp_seq=13 ttl=59 time=55.6 ms

64 bytes from 8.8.8.8: icmp_seq=14 ttl=59 time=25.1 ms

64 bytes from 8.8.8.8: icmp_seq=15 ttl=59 time=57.9 ms

64 bytes from 8.8.8.8: icmp_seq=16 ttl=59 time=27.9 ms

64 bytes from 8.8.8.8: icmp_seq=17 ttl=59 time=44.9 ms

64 bytes from 8.8.8.8: icmp_seq=18 ttl=59 time=33.5 ms

64 bytes from 8.8.8.8: icmp_seq=19 ttl=59 time=281 ms

64 bytes from 8.8.8.8: icmp_seq=20 ttl=59 time=27.1 ms

64 bytes from 8.8.8.8: icmp_seq=21 ttl=59 time=248 ms

64 bytes from 8.8.8.8: icmp_seq=22 ttl=59 time=31.0 ms

64 bytes from 8.8.8.8: icmp_seq=23 ttl=59 time=23.0 ms

64 bytes from 8.8.8.8: icmp_seq=24 ttl=59 time=27.5 ms

64 bytes from 8.8.8.8: icmp_seq=25 ttl=59 time=25.0 ms

64 bytes from 8.8.8.8: icmp_seq=26 ttl=59 time=42.8 ms

64 bytes from 8.8.8.8: icmp_seq=27 ttl=59 time=25.3 ms

64 bytes from 8.8.8.8: icmp_seq=28 ttl=59 time=36.9 ms

64 bytes from 8.8.8.8: icmp_seq=29 ttl=59 time=24.1 ms

64 bytes from 8.8.8.8: icmp_seq=30 ttl=59 time=56.2 ms

64 bytes from 8.8.8.8: icmp_seq=31 ttl=59 time=26.1 ms

64 bytes from 8.8.8.8: icmp_seq=32 ttl=59 time=130 ms

64 bytes from 8.8.8.8: icmp_seq=33 ttl=59 time=25.8 ms

64 bytes from 8.8.8.8: icmp_seq=34 ttl=59 time=584 ms

64 bytes from 8.8.8.8: icmp_seq=35 ttl=59 time=27.0 ms

64 bytes from 8.8.8.8: icmp_seq=36 ttl=59 time=428 ms

64 bytes from 8.8.8.8: icmp_seq=37 ttl=59 time=25.7 ms

64 bytes from 8.8.8.8: icmp_seq=38 ttl=59 time=371 ms
 

fiber or satelite service? Conection threw cable to your pc?

Hello @Guimas It’s a fiber connected to nos router 5.0 v2 which in its turn is connected via ethernet cable to the notebook.

I’ve tried to do factory reset on router, but that didn’t help either: latency is still jumping to hunderds of ms almost every two seconds:

What are the clues I have:

1. There are strange errors in router’s logs:

   

   2. There were strange errors in the web interface:

      

       

@Bruno Aleixo your advice seems to help me. Muito obrigado!

I did some trace routing yesterday, but unfortunately did not save the results. What I remember is that there were a plenty of nodes on the way to 8.8.8.8 and the ip which was responding with the unreliable time was 89.153.53.101.

Today, after leaving the router turned off for the night, there is no such ip in the route and the path seems to be much shorter:

traceroute to 8.8.8.8 (8.8.8.8), 64 hops max
  1   192.168.1.1  4.771ms  3.800ms  2.320ms 
  2   *  *  * 
  3   10.137.232.49  15.777ms  14.377ms  11.122ms 
  4   10.255.48.82  19.343ms  15.554ms  14.941ms 
  5   72.14.209.204  17.952ms  15.939ms  14.879ms 
  6   *  *  * 
  7   8.8.8.8  25.829ms  23.485ms  21.228ms 

Glad it worked out @Grief ! it usualy does 

if it starts happening too ofthen the more permanent solution is getting a VPN connection to bypass those problematic routings! 🤙

Hello @Grief,

Thank you for reaching out to us, and to @Bruno Aleixo for sharing some good tips regarding this matter.

Please let us know if the situation persists.

Thank you 

@João H. Yes, unfortunately the problem reappear again :( That might be that it was unrelated to the turning the router off and just wasn’t happening during the first half of the day. Now I see the same spiky latency as yesterday, online games are unplayable

Hello @Grief,

Thank you for your feedback.

 Please send us a private message to the @Fórum profile with your NOS Costumer Number.

Thank you 

@João H. messages on the forum seem not to work either :(

Hello @Grief,

Thank you for your feedback.

You cannot attach any type of file to the message.

Please just send your Costumer Number through the private message. 🙂

Thank you 

I had that problem last year already: 

Now it happens to me again:

It happens for a few weeks already, sometimes a bit better, sometimes a bit worse, but I cannot play real-time online games at all — they are stuttering and lagging beyound being playable.

It’s happening both on wifi and when connected using ethernet cable

I tried reboot, powering router off for some time — nothing helps

Hello ​@Grief,

Thank you for reaching out to us. We’ve moved your recent comment to this topic that you previously created.

Please do an internet diagnostic in my NOS:

• Como resolver avarias técnicas de Internet Fixa na my NOS Tutorial

Thank you

👍👍👍

It doesn’t work in the app either

Thank you for your message. 

Please send us a private message to the ​@Fórum profile with your NIF.

Thank you