I can’t pay the invoice with credit card and direct debit !

Hello ​@Luke Skywalker,

Thank you for reaching out to us.

Please check our articles regarding how to pay invoices through my NOS or homebanking:

• Como pagar a minha fatura NOS

• Como pagar a fatura por MB WAY ou Cartão de Crédito na my NOS Tutorial

• Como consultar a Entidade e Referência para pagar a fatura na my NOS Tutorial

Let us know if you still have any questions or issues about this.

Thank you

Hello Joao, Thank you for your answer.

Could you please tell me where can I find the option to pay by card?

When I go do the final screen, where I should have - according to instructions - two options for payment: credit card & MB WAY, I only see the MB WAY. Is it possible to make this option available to me?

Thanks. Regards.

Any ideas? Solutions?

And about direct debit …

I’m sorry NOS Portugal, but your app is … just useless …

Hello ​@Luke Skywalker,

Thank you for your feedback.

Can you see the reference for payment in my NOS as explained in the following topic? 

• Como consultar a Entidade e Referência para pagar a fatura na my NOS Tutorial

You can use this reference to pay through your home banking app.

Thank you

Hello, yes, I can see MB Way. But it’s only working with portugal bank account - am I right?

It’s useless for me because I don’t have bank account in Portugal.

I wish to pay via credit card which would be the simplest way or direct debit from my polish bank account.

Hello ​@Luke Skywalker,

Thank you for your feedback. 

If you don't have a Portuguese bank account, you can pay the invoice in a NOS Store. 

For future payments you can activate the direct debit using a foreign bank account, see the following topic for more information on this:

• Como ativar e gerir o débito direto na my NOS Tutorial

Let us know if you have any questions.

Thank you

Hello, thank you.

Let’s make it clear - I would like to pay with credit card because I don’t live in Portugal …

So, credit card does not work. And direct debit does not work either. I send you a screenshot before today. It’s not possible to configure it according to the instructions you sent.

Everytime I try to put a bank account, it gives me an error, like attached. I have tried with couple of my bank accounts in Poland.

Hello ​@Luke Skywalker,

Thank you for clarifying the situation. 

Did you select “Banco estrangeiro” when activating direct debit? 

We’ll help you on solving this issue. Please send us a private message to the ​@Fórum profile with the NIF associated with the contract, and the e-mail you used to register in my NOS.

Thank you 

Hello,

yes - of course, I’m choosing a full IBAN account number PL** **** etc.

I’m sending you all the details on private message.

Greetings.

Thank you for your feedback ​@Luke Skywalker.

We’ve received your private message and will further assist on solving this issue. 

We’ll reply to your message as soon as possible.

Thank you