customer support is the worst ever

Megabyte

Disgusting . Took over a month to say this rubbish . I feel physically sick . I’m not letting this go .

To sum up, switch to MEO, where there is no restriction.

I am telling you what, I believe, happened.

After claims here that people would use Wi-Fi Calling outside the country last July, NOS did what this company normally does very quickly: harming its customers.

Foreign IPs are blocked, but Starlink is not an external IP. As far as I know: in the register held by the Portuguese regulator (ANACOM).

I might personally ask the European Commission if this decision violates “Roam like home” and portability services principles.

Megabyte

CP001, you are great, you know more than nos tech or engineers , I’m astounded that they didn’t know what their policies are 👏👏👏 thank you CP001

Thank you @Susan Hillard

Internal communication is clearly a challenge for NOS.

For now, I am not sure if this is legal or not. So that is why this evening I have asked ANACOM if this is legal.

João H.

Gestor da comunidade

Hello everyone,

We appreciate your feedback.

From what we concluded no change were made on the NOS end. As stated, the service only works when the terminal device is connected to a network that uses a external Portuguese IP address.

If the device is connected to a network that is using an external IP outside the stated range of IP’s, the Wi-Fi calling will not work.

Let us know if you have any questions. We’re always available to assist.

Thank you

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@João H., as you can see here

it happened four weeks ago.

Before that day…

it used to work

Megabyte

So what you are saying is that Starlinks satellite that we were connected to before September was Portuguese and then they swapped it for a foreign one?

Ive heard some stories in my 72 years but that takes some beating. I’m afraid Nos you are digging a deeper hole for yourself day by day

So what you are saying is that Starlinks satellite that we were connected to before September was Portuguese and then they swapped it for a foreign one?

Not really. What I am saying is that before September you could use NOS Wi-Fi calling and Starlink. And now you can’t.

To tell the truth, before September you could use NOS Wi-Fi Calling with any IP (foreign or not).

Starlink is considered a Portuguese operator, so in my opinion they cannot block Starlink, but I am not 100% sure about that (I am not an expert). And that is why I have asked ANACOM if this is legal.