customer support is the worst ever

Ok , I’ve got it , tomorrow I’ll walk to mobile range and send that SMS . You’ve been great 👍 

No prob, you are lucky, you can walk ;-)

Half kilometre, couldn’t do it in heat that’s for sure 

VOILA , thank you Michel 

SO WHAT THE HELL IS NOS UP TO 😡😡😡😡😡

More than a month ago this screen used to say NOS WiFi, now No Service.
Too difficult to solve it seems.
In my region, no WiFi calling means unusable phone.
Very sad really that a company, once advanced, can slide down this fast.
Too bad, I am off to MEO.
 

I’m off , started the process yesterday. How to make a big company such as Nos accountable for illegal blocking . Any ideas let me know , I’m retired , I have time but no money for big tech lawyers 

beware every one if Wi-Fi calling doesn’t effect you , they will find a way to shaft you that’s for sue . Trying to access customer service easily for onr

👏👏👏👏well done Michel and thank you for your help 

Hello @Susan Hillard,

Thank you for your feedback. 

We’re still following up on this with NOS technical teams to better understand the issue. As soon as we have more information we’ll share it here.

We apologize for the wait.

Thank you 

Well it’s been over a month , so I think your technical team need to sort them selves out. I am trying to find proof that you are blocking starlink  . The more evidence I gain the more I’m convinced . You did the same with my last satélite internet provider and I ended up have to get a VoIP account at great expense . You cannot be allowed to get away with this. Maybe it’s another team of experts you need to consult 

Michel, would you please keep me informed how you get on with your complaint to Anacom. Thank you in advance

Good afternoon @Susan Hillard, @Michel Liesmons and the rest of the community . 

After analyzing this matter along with the NOS specialized teams, we’ve come to share with you the conclusions taken.

The Wi-Fi calling functionality is intended to be used only in nacional territory, where the terminal (smartphone) needs to be connected to national public IP address.

Even if your router is in Portugal it could be using a public IP address which is not Portuguese. This case was verified in router from Starlink in Portugal.

In that sense the network (starlink) is being registered as a foreign network, not allowing the end terminal (smartphone) to make use of the Wi-Fi calling functionality due to the restriction first mentioned.

Please let us know if there’s any further questions we can help with.

Thank you