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Megabyte
September 12, 2024

customer support is the worst ever

I lost my Wi-Fi calling (again) so had to call customer support on my lap top via Skype which costs . Why oh why can’t you talk to customer support via their online app or via WhatsApp or some other online medium or even send an email!!!!! Two hours later the last technical operator couldn’t speak English so he said he would get a colleague that speaks English to call me .I explained no one can reach me as I have no mobile signal on my house . 5 times in Portuguese I explained I need to wait. The Nasty man just cut my call.  Two hours of being bounced around to technicians that couldn’t help me and listing to the worst music in the world . I am fuming . I will make an official complaint once I have my sanity back. For a technical company they are ver LOW TECH. Rubbish I can’t wait to change my provider

Resposta afixada por João H.

Hello everyone, 

We appreciate your feedback. 

From what we concluded no change were made on the NOS end. As stated, the service only works when the terminal device is connected to a network that uses a external Portuguese IP address.

If the device is connected to a network that is using an external IP outside the stated range of IP’s, the Wi-Fi calling will not work. 

Let us know if you have any questions. We’re always available to assist.

Thank you

126 Comentários

Kilobyte
October 1, 2024

Thank you CP01

 

its sounds very complicated to me and half the customer service agents I speak to don’t even know what Wi-Fi calling is. I haven’t left the country I am on a transplant list and must stay available at all times . This is why this situation is an emergency but nobody seems to care . I will pass your message to Starlink. Any help you could give I would be so appreciative 

 

susan

 

 

 

Hi Susan,

I would definitely contemplate going to the press with your (health) story.

All the best.

Michel.

Megabyte
October 1, 2024

Thank you Michel 🙏🌈

CP001
October 1, 2024

Exactly. And of course we all here hope you get well soon @Susan Hillard

Kilobyte
October 1, 2024

Thank you Michel 🙏🌈


I bought a MEO eSIM this morning, activated it and activated VoWiFi, ALL ONLINE!
WiFi Calling works like a charm.
No NOS solution this week, I am gone.
 

 

Megabyte
October 1, 2024

Michel, I’m not having any luck with my 5g PAYG meo sim. Só, now I have to find if my phones are compatible with an eSIM 

thanks for info

Kilobyte
October 1, 2024

Michel, I’m not having any luck with my 5g PAYG meo sim. Só, now I have to find if my phones are compatible with an eSIM 

thanks for info

Did you send an SMS with the text Volte to 16200?

Megabyte
October 1, 2024

I thought it was the whats app number

 

I’m  trying to order a nos eSIM online , another saga

Kilobyte
October 1, 2024

I thought it was the whats app number

 

I’m  trying to order a nos eSIM online , another saga

Why would you order a NOS eSIM, that is what I have and it will not help you.
MEO SIM or eSIM and activate WiFi Calling on some hill where you have connection by sending SMS Volte to 16200, easy.

Megabyte
October 1, 2024

I didn’t realise that Michel , thank you . My order wouldn’t go through anyway. I thought I would give it a go because of keeping my number without driving miles. We live over an hour away from the Algarve shopping and try to avoid going 🥲 did you buy your meo Esim on line or at a shop? 

Kilobyte
October 1, 2024

I bought the MEO eSIM online, but it was a test and you get a new number of course.
You can transfer your number if you have a CVP code, that is a bit more complex.
See Mobile number portability - MEO Help