Additional fees on invoice over a call

  • 25 February 2024
  • 1 comentário
  • 11 visualizações


i’m supposed to have a limited offer (data and call) but when i receive the invoice i had 4.4euros additional charges for calls and i didn’t call international number.


I chose the expensive illimited plan so i won’t have to pay any addtional fees.


please explain; thank you 



1 Comentário

Reputação 7
Crachá +5

Hello @MEHDI LABIDI, welcome to the NOS Forum.

Thank you for reaching out to us. We're sorry for the situation you describe.

Please, allow us to help you. Just send us a private message to the @Fórum  profile with your NOS costumer number and NIF, please.

Best regards