Hi, I have been trying to contact NOS for over a week, I have sent several messages on my private page but no one has responded. I am no longer in portugal and the contact number for over seas is a series of options to which no one actually answers. My friend has visited the store several times on my behalf and each time is given different information. I got one call as result of this but the information given was not accepted by the staff in the store when I carried out their instructions. I need someone to contact me and tell me how to cancel my phone as I am no longer in Portugalor where I can find the cancellation form as its not on your site.
+2- Moderador
- 7095 comentários
Hi
Welcome to Fórum NOS.
We’re sorry for the delay of our response.
We’ll reply to your private message as soon as possible.
Thank you
all i am getting is a computer generated response. This delay is causing me a lot of problems and I hope I will not be charged because of a failure on the part of NOS to respond!
so I got a call, it rang twice- not even enough time to get the phone out of my pocket! They are now saying the request is closed for the 3rd time!!! I have called several numbers and after going through different options, you cut me off. The overseas number is no good . How can I contact you. This is the most difficult challenge i have ever experienced for such a simple task. DO you deliberately try to make life diffficult?
+5- Super User
- 21993 comentários
Good afternoon, the moderators of the Forum are working to be able to answer your question, since there is a difficulty in internal contacts due to the situation, it may take a little longer to answer, you must wait.Kind Regards
so day 12 of trying to contact NOS and cancel phone contracts. DO I assume that this is a totally impossible task? or does anyone answer the phone or emails. I don’t understand why you make things so difficult . I do hope you will not try and charge for a contract that I don.t want and is only connected because you wont terminate it. I might just remove the SIm if you dont’ respond!!
+2- Moderador
- 7095 comentários
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