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Nos Kids calls not working


I got the Nos Kids card and it worked fine for 2 times I used it but now when we try to make a call it keeps saying “NOS: call forwarding active.” I don’t know what the problem is. It is able to receive calls but not to make calls to the numbers on the list for the card, which they should be able to call for free. Can you help?

Melhor resposta por Mário P.

Please try accessing again. We have reports that it was a temporary unavailability, @Frances de Marcos
Best regards, 

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13 Comentários

Jorge C
Super User
  • 8440 comentários
  • 21 de julho de 2024

Hello @Frances de Marcos,

I suggest you check if you have active forwarding and deactivate it by dialing #21#

Share feedback with the community.

Thank you.


When I do this it says call forwarding is disabled but when I try to call it still says NOS: call forwarding active.


Jorge C
Super User
  • 8440 comentários
  • 22 de julho de 2024

Hello @Frances de Marcos,

Please double check if you have active forwards over the App my NOS.

Thank you.


I have no call forwarding active in the myNOS app either.


Jorge C
Super User
  • 8440 comentários
  • 22 de julho de 2024
Frances de Marcos escreveu:

I have no call forwarding active in the myNOS app either.


Please share with the community a screenshot and check if you got balance.

Thank you.


João H.
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  • Gestor da comunidade
  • 30231 comentários
  • 25 de julho de 2024

Hello, @Frances de Marcos. Welcome to the NOS Forum.

Thank you for reaching out to us. We will help you.

Please, tell us if the call ends after listening to the message.

Best regards,


it is not a message to listen to. The message comes up on the screen of the phone and the call hangs up before even ringing.


Mário P.
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  • Gestor da comunidade
  • 30161 comentários
  • 26 de julho de 2024

Hello, @Frances de Marcos

Please ensure that the number is available in the list that you must configure in the customer area. 
Best regards, 


Yes, I have done all of this and it still does not work. I really need it to work because while it is not working if my children need to call me they have to call my cell from the house phone which incurs extra charges. 


What does this mean? 

Please share with the community a screenshot and check if you got balance.

Is this referring to the data on the phone? If the calls are unlimited to the 20 numbers that can be added and the children are not using any apps or the internet how would they run out of data? Can they not make phone calls if the phone has no data?


Mário P.
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  • Gestor da comunidade
  • 30161 comentários
  • Resposta
  • 3 de agosto de 2024

Please try accessing again. We have reports that it was a temporary unavailability, @Frances de Marcos
Best regards, 


I have tried again. The first time I tried to call it said the mobile network was not available. The second time it said the same thing. The third and fourth time it went back to saying “NOS: call forwarding active.”


Mário P.
Forum|alt.badge.img+6
  • Gestor da comunidade
  • 30161 comentários
  • 7 de agosto de 2024

@Frances de Marcos, do you remember having done some call forwarding on the number that has the NOS Kids tariff?

Best Regards,