i do not have cellphone signal

Hello @m.gonzaga,

Could you gently elaborate, is it the data, your device doesn’t connect to network or both.

Please inform the community if you phone number belongs to the bundle contracted.

Thank you.

I am not getting any signal at all (cannot connect to the network). I cannot receive calls and SMS. My number is supposed to be part of the bundle. 

@m.gonzaga I suggest checking the last invoice and share the bundle + mobile plan names.

Meanwhile try testing the sim card on another phone.

Thank you.

Hello @m.gonzaga,

Thank you for reaching out to us. We’ll assist on analyzing this matter.

Please send us a private message to the @Fórum profile with your NOS Costumer Number and associated NIF.

Thank you

I messaged privately and still no response 

Thank you for your feedback @m.gonzaga.

We’ve received your private message and will reply to it as soon as possible.

Thank you 

We lost cell service during the recent storms and it hasn’t returned. Can’t get hold of NOS, a bunch of amateurs.

Hello ​@HAZEL ANNE WOOTTON,

Thank you for reaching out to us.

Please tell us the complete post code of the area in which you identified this issue.

Thank you