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Megabyte
April 5, 2023
Respondido

Como ancelar contrato NOS?

Boa tarde, Eu gostaria de cancelar o meu contrato NOS efeito imediato Obrigado Numéro de cliente : ***********

    Melhor resposta por Jorge C

    Hello @John S,

     

    1. The easiest way to cancel your service is to ask one specialist staff to call you free of charge .

     

    1. If you prefer, you can call +351 931 699 000 or 16990 and choose the Deactivation option .

     

    1. Alternatively, you can apply in person or by post:
    • Gather the following documents:
    • Termination of contract application form. This form must be signed by the person in whose name the contract is, and the signature must be the same as on your identification document;
    • Photocopy of an identification document with signature . If you do not want to send a photocopy of the document, you can only send the termination form. In that case, your signature must be certified by a notary or a lawyer. Or, alternatively, you can go to a store and fill in the personal data confirmation form with your identification document.
    • Documents can be:
    • sent through the email form by selecting the option  Send documents for contractual termination
    • delivered to a  NOS store
    • sent by mail to Apartado 52111, EC Campo Grande, 1721-501 Lisbon

     

    Maybe the team at the @Fórum can help you, they usually do 😊

     

    Thank you

     

    27 Comentários

    Jorge C
    Super User
    Super User
    April 5, 2023

    Boa noite @John S,

     

    Se precisa de ajuda para encontrar alternativas que possam ser melhores para si ou para prosseguir com o cancelamento, coloque o seu número aqui para falar connosco gratuitamente.

    Estamos sempre disponíveis para si.

     

    Obrigado

     

    PS - Por favor remova os seus dados pessoais pois este Fórum é público.

    Petabyte
    April 6, 2023

    Boa noite @John S,

     

    Se precisa de ajuda para encontrar alternativas que possam ser melhores para si ou para prosseguir com o cancelamento, coloque o seu número aqui para falar connosco gratuitamente.

    Estamos sempre disponíveis para si.

     

    Obrigado

     

    PS - Por favor remova os seus dados pessoais pois este Fórum é público.

    Boa noite @Fórum existe alguma razão para o utilizador @Jorge C falar como se pertencesse à moderação?

    ROR00000000044710347 @EuSó reclamei de novo para saber se a provedoria me explica a dualidade de critérios.
    Bruno Aleixo
    Super User
    Super User
    April 6, 2023

    @Jorge C ?? ? 👀

    @Utilizador123456 acho que foi o copy paste da página, mas também tou curioso agora xD 

    um bem hajam 

    O amigo Bruno ajuda
    John SAutor
    Megabyte
    April 6, 2023

    Thanks for the responses. 

    Unfortunately my Portuguese isn't the best, so I'll reply in English. 

    I have already sent a private message to @Fórum a couple of days ago, but have had no response as of yet. I put my client number, phone number and NIF in the message. 

     

    @Jorge C The link you have provided me takes me to a page asking why I want to cancel. I can't see where I need to put my Portuguese phone number. 

     

    Could you please help?

    João H.
    Gestor da comunidade
    April 6, 2023

    Hello @John S,

    Thank you for reaching out to us. 

    We’ve suppressed your costumer number to protect it.

    Your request has been forwarded to a specialized NOS department. 

    You’ll be contacted as soon as possible. 🙂

    Thank you 

     

    @Utilizador123456, pode conhecer a equipa de Moderação do Fórum NOS aqui.

    Obrigado

    Ajude a comunidade a encontrar informação relevante. Marque como "Melhor Resposta" e faça "Like" nos melhores comentários. Siga os perfis da moderação, através da opção "Seguir", para estar sempre a par das ultimas novidades.
    Jorge C
    Super User
    Super User
    April 6, 2023

    Thanks for the responses. 

    Unfortunately my Portuguese isn't the best, so I'll reply in English. 

    I have already sent a private message to @Fórum a couple of days ago, but have had no response as of yet. I put my client number, phone number and NIF in the message. 

     

    @Jorge C The link you have provided me takes me to a page asking why I want to cancel. I can't see where I need to put my Portuguese phone number. 

     

    Could you please help?

     

    Hello there @John S,

     

    Use the link and fill the form field with your Portuguese phone number associated with your contract.

    Best regards

    John SAutor
    Megabyte
    April 6, 2023

    Many thanks @João H. and everyone else that have helped me out so far!

    So I'm expected to be called soon to discuss the cancellation?

    The reason why I would like to leave NOS is that I'm living in France now and wish to change to a provider here instead. 

    John SAutor
    Megabyte
    April 6, 2023

    I gave the link a go and was called by NOS. I spoke to someone in English who said I would be transferred to someone in the cancellations department, but no one responded. 

    I really need to cancel the contract because I'm no longer living in Portugal. 

    João H.
    Gestor da comunidade
    April 6, 2023

    Hello @John S,

    Thank you for your feedback, 

    Yes, you’ll be contacted to the phone number in your contract as soon as possible.

    Please let us know if there’s anything else we can help with. 🙂

    Thank you 

    Ajude a comunidade a encontrar informação relevante. Marque como "Melhor Resposta" e faça "Like" nos melhores comentários. Siga os perfis da moderação, através da opção "Seguir", para estar sempre a par das ultimas novidades.
    John SAutor
    Megabyte
    April 12, 2023

    Good morning all!

     

    Update on my situation :

     

    I received a call from NOS a couple days ago. The employee offered me a new contract, which I declined, and it seems that they took into account my cancellation, but I'm not entirely sure. 

    Again, my Portuguese isn't the best, but I understood that I would be contacted again at some point?

    Can anyone tell me whether my cancellation has been taken into account or will I need to call again?

     

    Thanks!