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No Internet- EVERY WEEK! Same Issue! Need to change my connection now

S

Hello, 

At this point, I am just frustrated with their services in Agualva-Cacém, Lisbon. 2735-306. Every other week, the internet connection goes down for a full day and sometimes more than a day. Customer Services is good. They attend my call and tell me when the connection will be restored. 

Now, its the fourth time since this happened during this month. I cannot afford to loose internet this often. Please I want to terminate my contract. What steps to take? If any representative is here, please reach me out without any explanation. Just terminate my contract! my NIF: *********.

Melhor resposta por João H.

Hello ​@Saad Malik,

Thank you for your message.

Everything should be working properly. If anything occurs, please try the online diagnose through the my NOS app, this will help identify possible issues:

Let us know if you have any questions. We’re always available to help.

Thank you

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5 Comentários

Guimas
Super User
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  • GuimasSuper User
  • Super User
  • 12267 comentários
  • 24 de março de 2025

You can call customer support 931699000

S
1 pessoa gostou
  • S
    Saad Malik
João H.
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  • João H.Gestor da comunidade
  • Gestor da comunidade
  • 30015 comentários
  • 25 de março de 2025

Good morning ​@Saad Malik, welcome to the NOS Forum.

Personal data has been hidden from your comment for your protection and that of others. We remind you that any information shared on the NOS Forum is public and freely accessible to any user, whether registered or not.

We are sorry for the situation you described. The difficulty you're experiencing with internet access is due to an issue in your residential area, which has already been identified by NOS and is currently being resolved. You will be informed once it has been fixed.

If you have more questions, please, let us know. We’re here to help.

Best regards,

Ajude a comunidade a encontrar informação relevante. Marque como "Melhor Resposta" e faça "Like" nos melhores comentários. Siga os perfis da moderação, através da opção "Seguir", para estar sempre a par das ultimas novidades.
S
1 pessoa gostou
  • S
    Saad Malik
S
  • Saad Malik
  • Autor
  • Kilobyte
  • 2 comentários
  • 27 de março de 2025

Thank you João. I did not want to post that but I was frustrated. The internet works fine now. However, I would still want to know if the problem is in my area will continue to be a pain in the neck* as I have been planning to change my house and if it does solve the issue then I think I have one more reason to think about moving. 

have a lovely weekend!

hugs, 

SM

 

João H.
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  • João H.Gestor da comunidade
  • Gestor da comunidade
  • 30015 comentários
  • Resposta
  • 27 de março de 2025

Hello ​@Saad Malik,

Thank you for your message.

Everything should be working properly. If anything occurs, please try the online diagnose through the my NOS app, this will help identify possible issues:

Let us know if you have any questions. We’re always available to help.

Thank you

Ajude a comunidade a encontrar informação relevante. Marque como "Melhor Resposta" e faça "Like" nos melhores comentários. Siga os perfis da moderação, através da opção "Seguir", para estar sempre a par das ultimas novidades.
Guimas
Super User
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  • GuimasSuper User
  • Super User
  • 12267 comentários
  • 27 de março de 2025
Saad Malik escreveu:

Thank you João. I did not want to post that but I was frustrated. The internet works fine now. However, I would still want to know if the problem is in my area will continue to be a pain in the neck* as I have been planning to change my house and if it does solve the issue then I think I have one more reason to think about moving. 

have a lovely weekend!

hugs, 

SM

 

There is no way of knowing. It can happen again at any given moment, at any given place

João H.
1 pessoa gostou
  • João H.
    João H.

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