Hello @JAMES EDWARD RAPP,
I understand and I’m sorry for your situation, could you gently explain if the message is related with the usage of data?
Thank you
Nos told me that in the last 120 days my account had little usage and they would start charging me extra. I understand it related to data and calls.
My account is important to me and if I can change the way I use it whilst in the UK I will. As you understand it is already a stressful time for me.
Thank you.
Probably they are referring to expenses to keep number ative (1,5€ every 2 months) if it is a prepaid plan. Can you provide a screenshot hiding personal information?
Thank you
Probably they are referring to expenses to keep number ative (1,5€ every 2 months) if it is a prepaid plan. Can you provide a screenshot hiding personal information?
Thank you
They are refering to: charging extra because of prolonged stay ..
Personally i dont know the best solution, maybe moderators can.
Nos told me that in the last 120 days my account had little usage and they would start charging me extra. I understand it related to data and calls.
My account is important to me and if I can change the way I use it whilst in the UK I will. As you understand it is already a stressful time for me.
Thank you.
If the use of mobile data was mostly roaming, the surcharge is applied.
So that you can better understand roaming, suggest consulting the NOS website.
Please share with us if you still have any doubts. We are always available to help.
Thank you
Hello @JAMES EDWARD RAPP,
Thank you for reaching out to us.
The community gave a good help clarifying this matter.
When you stay for prolonged times outside national territory different tariffs are applied.
Please let us know if you have any further questions.
Thank you
Big thanks to the forum for helping me. I appreciate your help. Thank you.
