Good morning @vlad_rum,

Please check if you associated your service in App NOS or https://cliente.nos.pt

Good luck

Yes, it is associated. 

So what's next?

Contact technical support because probably its not correctly associated

Hello everyone,

Welcome to the NOS Forum, @vlad_rum.

@Jorge C and @Guimas gave a good help. 

For us to check the situation, please send a private message to the @Fórum profile with your NOS customer number and NOS NET App login email.

Best regards

Good job is when the problem solved. 

I can’t enter my router for more than 1 year and no one in the company can help.

Hello @vlad_rum,

Thank you for reaching out to us.
We’ve received your private message and will reply to it as soon as possible.

Your other topic regarding this matter was erased since is already being followed up here and through private message.

Thank you